Berkshire Hathaway Specialty Insurance is hiring: Claims Business Systems Analys

Who are we?
A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?

Learn more about our unique culture and history.

Job Opportunity:

Berkshire Hathaway Specialty Insurance (BHSI) has an exciting opportunity for a Business Systems Analyst in our Boston, MA office. The Business Systems Analyst is accountable for working closely with Claims leaders and understanding their needs and wants for enhancing the claims system used by BHSI. The role will partner with both claims leaders and IT resources to help turn ideas in to usable system solutions. The claim system utilizes the Duck Creek Platform, this role will require the individual to become familiar with it along with the accompanying systems required for claims operations. The seniority level of this role is open and candidates with varying degrees of experienced are encouraged to apply.

Duties & Responsibilities:

• Meet and communicate with claims users to understand business requests for system enhancements. Be able to document and articulate these enhancements to the technical team who will be partnering to help build the end solution.
• Develop business requirement documentation, situational examples, produce mock screen designs and workflow diagrams.
• Organize information gathered from multiple sources, recognize conflicts or limitations and present information in a manner that business customers can review and approve.
• Coordinate efforts to gather requirements for multiple initiatives simultaneously.
• Engage in reviewing and discussing product design within the claim systems.
• Engage in the development and execution of testing plans; be able to document and triage issues.

Qualifications, Skills and Experience:

• Claim handling experience preferred, but strong knowledge or background in P&C Insurance claims (FNOL, Reserving, Coverage, Subrogation, etc.) is a required qualification.
• Strong with using technologies. Have experience with excel vlooks ups, pivot tables, conditional formatting and advanced filters.
• Prior experience working on Duck Creek, Guidewire, Insurity, OneShield, Cover-All or other P&C Claims systems.
• Big picture awareness of insurance life cycle from policy quote through claim settlement and the ability to learn the finer details and processes.
• Quick learner with the ability to adapt to a changing environment.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, subject matter experts and vendor resources.
• Hands on style with strong problem-solving abilities and a keen attention to detail.

BHSI Offers:
• A competitive package and exciting growth opportunities for career-oriented teammates
• A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates and our other stakeholders
• A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework

NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization