Administrative Assistant & Authorizations Coordinator Job at Southwest Human

A positive future for every child

Southwest Human Development is Arizona’s largest nonprofit dedicated to early childhood development. The first five years of life are the most critical in a child’s development. At Southwest Human Development, our services improve lives and help families by supporting young children and their caregivers during this important time.

Your skills, experience, and passion are needed at one of the nation’s largest nonprofits dedicated to early childhood development. Join our team and experience a long-term career that brings joy and satisfaction in knowing you make a difference. We offer over 40 programs and services to more than 140,000 children.

Why choose us?

• You will be rewarded with benefits, including zero contribution health plan options, 401K plan, wellness programming, and generous paid time off.
• You will have the opportunity to represent a highly respected non-profit agency in Arizona.
• You will enjoy a supportive and collaborative work environment.

Job Title: Bilingual Administrative Authorizations Coordinator – Birth to Five Center of Excellence

We seek a bilingual (English/Spanish) Administrative PA Specialist for our Health and Developmental Services Department – Birth to Five Center of Excellence. This position is responsible for diverse administrative duties, including answering phones, customer service, checking in clients, responding, and following up on clients’ insurance billing questions. In addition, the individual will be responsible for verifying medical insurance eligibility, obtaining insurance benefits for clients, and ensuring prior authorizations for services are completed in a timely manner. Working with the other Administrative Assistants to accomplish administrative duties within the program. Other duties may include verbal and written translation, filing, database entry, copying, faxing, maintaining EMR files, etc.

This position works out of our main office from Monday to Friday and the hours from 8 am to 5 pm.

Duties Include:

Greet and welcome families to the clinic and connect them with their service.

Assist with Pre-Authorizations (PAs) for clients' insurance benefit levels; contact and receive verification of benefits from insurance companies to make sure the necessary authorization for services is obtained.

Communicate with families in regards to explanation of benefits(EOB) regarding copays, co-insurance, and deductibles and documenting the appropriate information in the client's EMR record.

Assist with tracking the status of PAs on a daily basis and serves as a resource for clinical staff to facilitate timely completion.

Follows up and contacts referral sources, pediatrician offices and other community professionals for any additional information needed to process the PAs

Assist with reviewing and reconciling data for billing purposes

Translate and interpret documents written in English to Spanish

Respond to emails, faxes, and requests on time as established by program guidelines.

Collaborate with supervisor and other team members on special projects.

Qualifications

• High School diploma / GED
• Minimum 2 years of billing/ medical insurance experience required
• Bilingual – ability to speak, read, and write (English/Spanish) fluently.
• Two (2) years of experience working in an office setting.
• Proficiency with Microsoft Office (MS) 365 and other MS Office applications, such as Word, Excel, and PowerPoint.
• Effective interpersonal and written communication skills.
• Comfortable on the phone and can multi-task in a fast-paced environment.
• Effective interpersonal and written communication skills.
• A valid Arizona Fingerprint Clearance Card OR must qualify for a valid Arizona Level One Fingerprint Clearance Card is required.

Learn more.

Our core values embody Southwest Human Development’s commitment to services that uplift the lives of children, families and other care providers, and the communities in which they live. These values are intended to guide the professional development, ethical conduct, and skilled practice of all our staff, whatever their specific role within the agency. All staff are valued as making essential contributions to strengthening the foundation that Arizona’s children need for a great start in life. Learn more about our values and benefits here.