Seasonal Fleet Dispatcher Job at Vacasa in Steamboat Springs

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

What we're looking for

The fleet dispatcher is responsible for the successful operations of the entire shuttle department for Steamboat Springs, CO.

The fleet dispatcher will help Vacasa's Resort Services department in guest services by handling incoming calls in an attentive, courteous, and efficient manner. Direct communication via two-way radios with shuttle drivers effectively delivering information regarding guest location and destination.

The fleet dispatcher is expected to understand and be capable of the operations for the Resort Services department. The dispatcher must be prepared to work weekends and holidays as necessary.

This is a seasonal position. We are hiring for this position on or around 11/25/24 and employment is expected to end on or around 4/20/25. The company is under no obligation to extend your employment through the season nor beyond the end date. Hours can and will vary weekly and seasonally based on business needs.

Compensation

• $22 - $24 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location.
• More benefits and company perks information below

What you'll do

• Operate phone system, two-way radios and updates dispatch tickets.
• Answer incoming phone calls and take dispatch ticket information based on standard operating procedures.
• Fulfill guest requests with accurate and timely shuttle service.
• Dispatch calls appropriately to shuttle drivers.
• Promote teamwork and quality service through communication and coordination with the shuttle drivers.
• Use a computer to aid in dispatch requests as needed.
• Log on call runs per shift.

The skills you'll need and position requirements

• Good communication skills with an understanding of telephone and two-way radio systems. Must have a positive attitude, be people oriented, and able to work independently or with others as needed.
• Highly responsive and reliable
• Strong attention to detail
• Adhere to all company policies and procedures
• Ability to provide high priority to customer service and is able to solve problems with minimum guidance.
• Multitasking and working in a fast paced environment with flexibility to change assignments based on business needs

What you'll get

• Health/dental/vision insurance—100% coverage option based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid vacation & sick days
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts
• All the equipment you'll need to be successful
• Great colleagues and culture
• Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

This offer is contingent upon your successful completion of a background, including Motor Vehicle Records, screen and reference check and your ability to provide the necessary original documents needed to satisfactorily complete the Form I-9 of the US Citizenship & Immigration Service. There are additional requirements (i.e., minimum age, driving experience, licensing, medical certification if age 70+) in order to be insurable under the Company's fleet policy. No employment shall commence until you have provided the aforementioned documents. Once you sign and return this letter, a Company representative will contact you for additional information needed to commence the background check and screening.