Puerto Rican Cultural Center is hiring: Outreach Worker in Chicago

SUMMARY OF POSITION:

The outreach worker is crucial for engaging with the residents of Humboldt Park's unhoused residents to include tent city, providing them with essential information, support services, and referrals. Reporting to the director or associate director role involves direct interaction with tent city residents to assess their needs, connect them with resources, and support them in their journey towards stability and improved well-being.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct regular visits to unhoused individuals that may include tent cities, CTA stations, open lots, under viaducts, and locations where unhoused individuals congregate to build trust and rapport with residents, assess their needs, and offer immediate support.

§ Provide information and facilitate access to a range of services including shelter, healthcare, food assistance, substance abuse treatment, mental health support and housing referral services.

§ Work closely with case managers and other service providers to ensure a coordinated approach to supporting unhoused residents.

§ Maintain accurate records of outreach activities, resident interactions, and referrals made, ensuring data privacy and confidentiality. To include data entry into the HMIS system as well as maintain a file for all participants that are engaged in services.

§ Develop and distribute materials on available resources and services to unhoused residents.

§ Participate in community meetings and forums to advocate for the needs and rights of unhoused and homeless residents.

§ Assist in organizing and implementing outreach events, workshops, and other activities aimed at community engagement and support.

§ Provide crisis intervention as needed, responding to emergencies among the unhoused population with sensitivity and professionalism.

§ Engage in continuous learning and training to stay informed about best practices in outreach and support for homeless populations.

This position requires compliance with all of The PRCC’s written standards, including its Standards of Conduct, all policies and procedures, and Regulatory Compliance requirements. Compliance will be considered as part of the regular performance evaluation.

QUALIFICATIONS:

§ Proven experience in outreach, social services, or a similar role, preferably working with homeless or at-risk populations.

§ Strong interpersonal and communication skills, with the ability to engage effectively with diverse groups.

§ Knowledge of local resources and services available for homeless populations.

§ Ability to work independently and as part of a team in challenging and at times, unpredictable environments.

§ Bilingual abilities in English and Spanish are highly preferred.

§ Empathy, patience, and a nonjudgmental approach when working with individuals experiencing homelessness.

§ Basic computer skills for record-keeping and reporting purposes.

SKILLS:

§ Bilingual, Spanish and English

EDUCATION:

§ High school diploma required; further education or training in social work, psychology, or related field is a plus.