Customer Service Representative Job at DocuPhase LLC in Provo
DocuPhase LLC, Provo, UT, US
Job Description
Entry Level Technological Support Agent
Full Time
Provo, UT, US
Hours: Full Time Only
Monday-Friday: 7:00 AM-3:30 PM
Onsite- Provo, Utah office location
Position Description
We are looking for driven individuals to give technical support to end users by doing question diagnostics and leading them through step-by-step solutions. Solutions include but are not limited to, addressing username and password issues, troubleshooting errors, and assisting with navigating around application menus. As this is entry-level, there is lots of room to grow and advance in the company. Continued learning is encouraged as you get a strong foundation and create your dream career. Come join our team!
Job Duties
Troubleshoot over phone, email, and chat
Manage tickets assigned to you
Display professional research notes
Maintain our customer SLA
Maintain a 90% or above customer satisfaction rate
Identify and escalate urgent issues
Have professional customer service skills
Use basic SQL
Regression testing
Complete other duties as assigned
Required Qualifications:
Proficiency with in-bound and out-bound phone calls
Excellent oral and written communication skills
Experienced customer service soft skills
Outstanding attention to detail and personal organization
Ability to troubleshoot and find workaround solutions for customers
Dependable attendance
Hard working and motivated to learn and grow