Customer Service Representative Job at Everstaff in Akron

Elevate your Career with FirstEnergy at EverStaff!

About the Opportunity:

Join the powerhouse! EverStaff is partnering with FirstEnergy, a leading electric utility, offering dynamic career opportunities in our contact centers in Ohio, Pennsylvania, and West Virginia. We handle over 16 million calls annually, providing 24/7 support and fostering an environment of continuous growth.

Why FirstEnergy?

• Forward-thinking utility with a mission to brighten lives, better the environment, and strengthen communities.

• Virtual contact centers ensuring flexibility and accessibility for our diverse team.

• Comprehensive training programs to equip you with the skills needed for success.

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Responsibilities:

• Handling inbound calls, maintaining accounts, and inputting data.

• Documenting customer notes and resolving inquiries with independent analysis.

• Processing outage and emergency calls within company guidelines.

• Providing top-notch customer service with a calm and professional demeanor.

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Requirements:

• High school diploma or GED.

• Previous customer service experience.

• Basic computer and keyboarding skills.

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Ready to Launch Your Career? Apply Now!

Join us in powering the future at FirstEnergy with EverStaff – where your career takes center stage!

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.