Logistics Customer Service Job at SFI Los Angeles in Carson

Logistics Customer Service Representative Job description

Our global 3rd Party Logistics company is currently seeking a Logistics Customer Service Representative. This individual will be responsible for providing support to customer accounts, ensuring satisfaction by addressing customer support needs and requirements. Responsible for the logistical processing of customer orders, including coordination with vendors, customer service representatives, billing representatives, warehouse operations and shipping & receiving teams.

The Logistics Customer Service Representative provides periodic reports to customers and executes implementation of new customers as assigned. The Logistics Customer Service position works with all divisions of the company and must be able to effectively interact with any level. The right candidate will be able to lead projects with little to no supervision.

For a quick response & interview please text the word (CSR) to 310-994-8223

Logistics Customer Service Representative Shift:

• Monday-Friday
• 1st Shift
• 8am – 4:30pm (Start time may vary, set schedule)

Logistics Customer Service Representative Pay:

• Starting at $20-$22

Logistics Customer Service Representative Responsibilities:

• Addressing day-to-day customer needs and requests.
• Conduct should be professional with good communication skills. Professional phone and email manner and communication skills.
• Extreme attention to detail and ability to multitask on several projects or customer requests/orders.
• Working with operations to resolve customer service issues.
• Assisting with customer billing issues.
• Ensuring vendor information is complete in the system.
• Maintains customer records by updating account information.
• Routing for Retail accounts
• Liaison between client and warehouse personnel
• Implementing and executing projects based on clients needs and expectations
• Assist in providing bids for cost of services to clients
• Preparing shipping documents (i.e. – Labels/Compliance labels, BOL’s, etc.)
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Contributes to team effort by accomplishing related results as needed.
• Cross training as required.
• Balances team and individual responsibilities and identifies and resolves problems in a timely manner.

Logistics Customer Service Representative Qualifications:

• Must be able to pass a Drug test and Background check
• Good job stability
• Must have reliable transportation.
• Ability to work individually or with a team
• Bilingual is Plus
• Ability to use Warehouse Management Systems (WMS)
• Must be able to read, write and speak English fluently.

· Two years of domestic freight forwarding, or related experience is required.

For a quick response & interview please text the word (CSR) to 310-994-8223