Othrlvl Inc is hiring: Customer Service Representative in Miami

Full description

• We are seeking a Customer Service Representative to join our team!

• You will be responsible for helping customers by providing product and service information and resolving technical issues.

• This is a customer facing role focused on customer acquisition, retention and account management

• Handle customer inquiries and complaints

• Provide information about the products and services

• Troubleshoot and resolve product issues and concerns

• Document and update customer records based on interactions

• Develop and maintain a knowledge base of the evolving products and services

• Previous experience in customer service, sales, or other related fields

• Ability to build rapport with clients

• Ability to prioritize and multitask

• Positive and professional demeanor

• Excellent written and verbal communication skills

• We hire, train and manage customer service, sales and marketing teams for giants in the telecommunications, healthcare and non-profit industries