Customer Service Agent Job at Heimer Insurance in San Antonio

We are seeking a Customer Service Agent to join our team! You will be responsible for helping customers by providing excellent customer service, speaking with customers via phone and email, and data entry. 

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions

​Qualifications:

• Previous experience in customer service preferred
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills