PrideStaff is hiring: Customer Service Representative in Laguna Hills

A well established Orange County HVAC and Plumbing service contractor is seeking an experienced Customer Service Representative. The ideal candidate must be a team player with a positive attitude and be able to handle high volume customer calls, while maintaining exemplary customer service. The hours are Monday to Friday, 8:30 to 5. This is a temp-to-hire position, paying $21 to $24/hour, based on experience. Once hired by the company, you’ll receive the company’s competitive benefits package.

Responsibilities:

• Answer high volume of calls and input service calls in company software.
• Receiving and responding to emails.
• Document management, Data Entry, Faxing, Scanning, Filing, and Organizing
• Prepare Maintenance Technicians paperwork to be ready for the following week.
• Call maintenance contracted customers and let them know when their maintenance is due.
• Service department scheduling and dispatch

Requirements:

• High School Diploma
• Minimum 1-2 years’ office experience
• Must be skilled in Microsoft Office-Word-Excel
• Must be able to type 45-50 WPM
• Must be able to learn new computer programs easily
• Outstanding communication and interpersonal skills
• Demonstrated excellent customer service skills
• Strong ability to organize multiple work assignments and establish priorities