PierTech Systems
Customer Service Representative Job at PierTech Systems in Chesterfield
PierTech Systems, Chesterfield, MO, US
Job Description
Job DescriptionCompany Description
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns, together with shipping and scheduling departments
- Document and update customer records based on interactions (inside ERP system)
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Detail-oriented
- problem sensitivity
Pier Tech Systems is a privately-owned steel manufacturing company (in business approximately 25 years). We are a small business, experiencing exponential growth and looking to expand our team. We are pursuing talented team members who are looking for a long-term career with our company. The environment is compelling and positive, with lots of benefits.
Company Description
Pier Tech Systems is a privately-owned steel manufacturing company (in business approximately 25 years). We are a small business, experiencing exponential growth and looking to expand our team. We are pursuing talented team members who are looking for a long-term career with our company. The environment is compelling and positive, with lots of benefits.