Customer Service Representative Job at Banner Personnel in Bridgeview

Established environmental firm, is seeking a Customer Service Representative to work in our Bridgeview, Illinois office.

Must have: · A minimum of two years experience in call management at a contracting or professional services firm

This is a full-time salaried position. Daily activities involve managing customer calls, scheduling estimator visits and projects, and performing miscellaneous office work. Work hours are Monday through Friday, 8:30 a.m. - 5:00 p.m.

Salary Range: $55,000 - $65,000 per year, depending on experience with 2 bonus per year of 5-10% of the annual salary

Key Responsibilities and Activities

· Responding to customer inquiries

· Providing customers with information about company services

· Scheduling estimates and projects and entering the information into shared calendars

· Preparing project files for onsite supervisors

· Proofing and filing project paperwork

· Processing invoices and payments

· Applying for project permits with municipalities

Required Skills and Qualifications

The successful candidate will have:

· A minimum of a high school diploma or equivalent

· A minimum of two years experience in call management at a contracting or professional services firm

· Excellent customer service experience

• active listening abilities
• clear communication skills
• critical thinking and problem-solving orientation

· Proficient in Outlook, Word, Excel, and preferably QuickBooks

· A strong attention to detail

· A familiarity with the internet

· Be authorized to work in the United States

· Reliable transportation and a valid driver's license

Benefits

This company offers its employees excellent benefits and opportunities for growth. Benefits for full time employees include:

· Bonuses twice per year

· Nine fully paid holidays

· Paid time-off

· Medical, dental, and vision insurance

· 401(k) program with company match