Customer Service Associate Job at Labor Solutions Professional in Itasca

Customer Service Associate

Essential Duties and Responsibilities:

·        Enters information for new Customers, updates existing records.

·        Communicates with Customers and Sales Representatives to process orders by phone, fax or email.

·        Maintains Customers and Sales Representatives informed of order status: ready date, pieces, weight, mode of transportation, tracking and arrival date.

·        Quotes and Schedules pickups with LTL and TL freight carriers.

·        Quotes and Schedules pickups with international LTL and TL freight carriers.

·        Schedules shipments.

·        Handles Customer problems or inquiries.

·        Handles complaints concerning billing or service rendered.

·        Process customer returns by requesting

·        Processes damage claims by carriers

·        Oversees consignment inventory for Customers and Sales Representatives.

·        Communicates consignment inventory discrepancies and works with Customers and Sales Representatives to reconcile quantities.

· Processes and provides on hand, usage and restock information for end of month billing.

·        Communicates, assists and works with Shipping, Accounting, Lab, Production, Sales, Purchasing and Management to ensure the Customers' order is complete, accurate and meets the PO requirements as instructed*

·        Assists with new employee training as well as other office administrative duties.

Education and/or Experience:

Associate degree (A. A.) or equivalent from two-year college or technical school; minimum 3 years’ experience in customer service or a combination of education and experience.

·        Experience completing paperwork, pertaining to Export Documents, airway bills, Ocean BOL, Commercial invoices.

·        Must have experience with International Ocean/ air bookings, tracking and tracing (experience in regions of Asia & Europe strongly preferred.