RemX is hiring: Customer Service Agent in Alpharetta
RemX, Alpharetta, GA, US
Job Description
Title: Rewards Customer Service Rep
Employment Type: Contract with potential to go perm (End Date 2/28/25)
Location: Onsite in Alpharetta, GA 30005 (Must live within 30 miles)
Salary: $18.50 an hour (No Shift or Language Differential)
Start Date: 11/6/24 (Wednesday)
Schedule: Various schedules available, all schedules work 1 weekend day and have the other off.
Training: 6 Weeks | M – F 8:00 AM – 6:00 PM – 40 hour shift between those hours
Summary:
This position is for a Customer Service Representative related to either travel or non-travel rewards programs. Both will handle general and account questions for their programs, non-travel will also assist with order placements, shipping and return questions, while travel will help convert points to travel rewards like airline tickets, hotel stays, or car rentals.
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Responsibilities:
- Assist customers with navigating the customer website/portal, viewing and using their reward points
- Assist customers experiencing issues with points redemption, etc.
- Inbound calls from customers looking to for assistance with general account information and tasks
- Assist customers with changes and cancelling reservations
Requirements:
- High School Diploma or GED REQUIRED
- 1+ year of experience in call center REQUIRED
- Bilingual Spanish/English is highly preferred
- An articulate demeanor and friendly personality are necessary
FOR IMMEDIATE CONSIDERATION SENT YOU UPDATED RESUME TO: DARILYS.GUTIERREZ@REMX.COM WITH THE SUBJECT "GA"
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.