Customer Service Representative Job at Kelly Services in Jacksonville

'For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Call Center Representative to work in Jacksonville, FL. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Why you should apply to be a Call Center Representative:

• Pay rate: $15.00 - $15.50 per hour

• First shift: 7:00 am – 4:30 pm (Mon., Tues. Fri. Sat and Sun)

• First Shift Floater: 7:00 am – 4:30 pm (Mon., Wed, and Sat) Must be available to fill in other shifts if needed.

• Second Shift: 3:00 pm – 11:30 pm (Mon., Wed., Thurs., Fri. and Sat)

What’s a typical day as a Call Center Representative? You’ll be:

• Directing patient and hospital calls to the appropriate departments.

• Answering general questions and providing information to callers.

• Listening to customer concerns and solving problems.

• Handling inbound and outbound phone conversations with clients.

• Responding appropriately to a variety of customers with different issues and queries.

• Demonstrating exceptional active listening and verbal communication skills.

• Retaining knowledge of hospital services and procedures.

• Maintaining attention to detail and organization.

• Remaining calm under pressure and working at a fast pace.

This job might be an outstanding fit if you:

• Have excellent active listening and verbal communication skills.

• Possess strong problem-solving abilities.

• Are able to handle a variety of customer issues and queries.

• Have exceptional knowledge retention and attention to detail.

• Can remain calm and work efficiently under pressure.

• Have previous call center experience (preferred).