Collabera
Customer Service Representative Job at Collabera in Austin
Collabera, Austin, TX, US
Job Description
Job DescriptionCompany Description
- Responsibilities: Provide unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions
- Assist with problem resolution as needed
- Respond to phone inquiries in a prompt, courteous, and concise manner
- Document all encounters in clear and concise online logs
- Transfer callers to other Call Center units as needed
- Meet individual performance standards
- Perform other duties as assigned by management
- Attain and maintain strictly required attendance and performance metrics Education
- Qualification: High school diploma or equivalent Required Skills: Excellent communication skills
- Strong customer service orientation
- Ability to work in a fast-paced call center environment
- Proficient in data entry
- Ability to meet performance standards and metrics
Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.
Company Description
Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.