Customer Service Assistant Job at Inkspirenize in Jersey City

Job Title: Customer Service Assistant

Job Overview:
We are seeking a friendly, organized, and dedicated Customer Service Assistant to join our team. The ideal candidate will provide exceptional customer support by responding to inquiries, resolving complaints, and ensuring that all customers have a positive experience with our company. As a Customer Service Assistant, you will be the first point of contact for customers, both in person and through various communication channels, including phone, email, and live chat.

Key Responsibilities:

• Address customer complaints, concerns, and issues with empathy and a focus on resolution.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain a thorough knowledge of products and services to assist customers effectively.
• Assist with product recommendations and troubleshooting.
• Ensure customer satisfaction by following up on unresolved inquiries and providing timely updates.
• Collaborate with team members and other departments to resolve issues and improve customer service processes.
• Stay up to date on company policies, procedures, and product offerings.
• Perform other administrative duties as needed.

Qualifications:

• High school diploma or equivalent (additional qualifications in customer service or related fields are a plus).
• Strong communication skills, both written and verbal.
• Problem-solving and conflict resolution skills.
• Ability to work well under pressure and handle multiple tasks at once.
• Friendly, approachable, and patient demeanor.
• Proficiency in using customer service software, Microsoft Office, and other relevant tools.