Customer Service Representative Job at Goods Electric Heating & Air in Young

Goods Electric Heating & Air is seeking a Customer Service Representative to join our team!

Customer Service Representative (CSR)

Full-time position: Monday - Friday

Salary: $36,000 - $42,000+/year

Benefits include:

• Accrued Paid Time Off
• Retirement Plan with match
• Flexible Health Plan
• Paid Holidays

About Us:At Goods Electric, Heating and Air, we provide solutions for our customer's electrical, heating, and air conditioning needs to help them experience a bright, safe and comfortable home. We are a passionate and hardworking team that values integrity, high-end customer service and customer-centered solutions. As we grow, we're seeking a motivated and experienced Customer Service Representative to join our team and help us reach new heights.

Job Overview:As a Customer Service Representative at Goods Electric Heating and Air, you will be the first point of contact for our valued customers. You will play a key role in ensuring customer satisfaction by addressing inquiries, scheduling appointments, and providing solutions to customer concerns.

Responsibilities

• Address customer questions and concerns via phone, email, or chat, providing accurate information about products, services, and company policies
• Book service requests and coordinate with the dispatch team to ensure timely and effective customer communication
• Book service appointments ensuring that all details are accurately recorded
• Welcome new Good Club members and ensure accuracy in customer details and processing payments as required
• Resolve customer complaints or disputes professionally and empathetically, working to achieve satisfactory outcomes and maintain positive relationships within a one call resolution
• Maintain accurate and up-to-date customer information in ServiceTitan
• Proactively follow up with Good Club members to ensure ongoing customer relationships
• Identify and escalate complex or unresolved issues to higher-level support or management to ensure proper handling and resolution
• Ensure accurate equipment age and book appropriate percentage of aged equipment calls for the three day call board daily
• Keep the three day call board at capacity daily

Qualifications:

• High school diploma or equivalent; associate degree or higher preferred
• Proven experience as a Customer Service Representative or similar role
• Proficiency in Google Workspace (Sheets, Docs, Google Calendar, Gmail, ETC.), Microsoft Office, Dropbox, and Notion or similar platforms
• Excellent verbal and written communication skills
• Strong organizational skills with a keen eye for detail
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Customer-focused attitude with a commitment to upholding the company's values

Why Join Goods Electric Heating and Air?

• Supportive work culture
• Opportunities for growth and development within the company
• Competitive pay and benefits

Goods Electric Heating and Air is an Equal Opportunity Employer.