Customer Service Representative Job at RJO Consulting in Addison

Greetings,

Our manufacturing client is looking to hire a Customer Service Representative. This is a fulltime, direct hire employee, position in Addison, IL with competitive compensation, generous benefits and career growth opportunities.

ESSENTIAL FUNCTIONS:

• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Works with planning and production to provide production status to customer
• Respond to customer inquiries and request for quotes
• Processes customer orders/changes/returns according to established department policies and procedures.
• Works closely with the accounting department to resolve disputed items and returns.
• Provides timely feedback to the company regarding service failures or customer concerns. Partners with the sales team to meet and exceed customer’s service expectations.

PRIMARY RESPONSIBILITIES:

• Must be a team player as measured by his/her peers
• Interact with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information as required
• Set up new customer accounts
• Process orders, forms, applications and requests
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Record details of inquiries, comments and complaints
• Prepare and distribute customer activity reports
• Maintain customer databases
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Perform customer account analysis win/ loss tracking
• Other projects as assigned.

What you need to bring to this winning team:

• 2-5 years of progressive experience as a customer service or sales agent in a contract manufacturing environment.
• Proficient in MS Office Suite
• High School Diploma or equivalent
• Experience using an ERP system

WORKING CONDITIONS:

• Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.

Interested? Or know someone who is? Email your resume to shawn.arbid@rjo-consulting.com

Referrals are greatly appreciated