Customer Service Representative Job at PrideStaff in Oceanside

PrideStaff is seeking quality Customer Service Representatives in Oceanside, Vista & San Marcos, CA!

Summary/Objective: Skilled problem solver with strong customer engagement and relationship building skills. We need an enthusiastic individual who can listen to customer service issues and then offer a solution that provide first in class customer experience. The successful candidate for this role will have strong written and verbal communications skills. The role requires a strong knowledge of the company’s customer service policies, systems and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Essential Duties:

• Answers incoming customer emails and phone calls regarding order status, billing issues, product problems, service questions and general client concerns
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

Requirements:

• Ability to remain professional and courteous with customers at all times
• Excellent verbal and written communication skills
• Knowledge of basis computer applications and phone systems

Competencies:

• Excellent Communication skills.
• Customer Focus.
• Appreciation for the outdoors and cold weather activities.
• Presentation Skills.
• Excellent Problem Solving/Analysis.
• Results Driven.
• Basic Technical Capacity.

Required Education and Experience

1. High school diploma/GED required (Associate degree in a business-related field preferred) or equivalent number of years of experience