Customer Service Agent Job at Angela Scribe in Atlanta

Job Description:
Customer Service Agent
Position Overview

We are seeking a highly motivated and detail-oriented Customer Service Agent to join our team. The ideal candidate will be responsible for providing exceptional service to customers by addressing inquiries, resolving complaints, and ensuring a positive customer experience. This role requires excellent communication skills, a customer-first attitude, and the ability to thrive in a fast-paced environment.
Key Responsibilities

• Customer Interaction: Respond promptly to customer inquiries via phone, email, chat, or in-person with professionalism and courtesy.
• Problem Solving: Resolve customer issues efficiently, including handling complaints and escalating complex issues to the appropriate team when necessary.
• Product Knowledge: Maintain a thorough understanding of company products, services, and policies to effectively assist customers and provide accurate information.
• Record Keeping: Accurately document customer interactions, inquiries, and resolutions in the company's CRM or other relevant systems.
• Team Collaboration: Work closely with other departments, such as sales and technical support, to ensure customer satisfaction and issue resolution.
• Feedback Collection: Gather customer feedback to help improve products, services, and processes.
• Compliance: Follow company policies, procedures, and guidelines to ensure a consistent and high-quality service experience.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving and multitasking abilities.
• Proficiency with basic computer applications and CRM software.
• Empathy, patience, and the ability to remain calm under pressure.