Network/Systems Administrator

Job Description The Network/Systems Administrator is responsible for diagnosing and troubleshooting advanced server, networking, and cloud services issues. Additional Responsibilities: Escalations o Critical system down issues where collaboration with internal teams and external vendors is necessary to come to a resolution. o Complex issues that have made their way through the Desktop Support team without resolution. o Documents details of resolution and communicated those details to Helion team and clients. Collaborates with Tier III support team to resolve escalated issues. Directly responsible for managing and resolving all Executive and Owner level escalations. Coordinates with outside vendors to resolve high level escalations from the Service Desk. Technical Knowledge, Skills and Abilities: Microsoft Sever 2003-2019 Operating Systems Install, configure, troubleshoot, and decommission Manage and maintain settings Configure, test, and deploy Group Policy Install, configure, and troubleshoot Active Directory domains in a multi-server domain/forest Install, migrate, and programmatically deploy printers File Management o Configure, test, and deploy Folder Redirection o Configure, test, and deploy DFS for shared file storage o Configure, test, and deploy OneDrive personal file redirection DHCP management and failover setup and configuration DNS management 3rd party application management including installing, configuring, and troubleshooting Cisco Networking Firewall access rule configuration and port forwarding Bandwidth monitoring ISP or WAN connection issues Email Microsoft Exchange 2007-2016 installation, configuration, and support Office 365 migration, configuration and support Barracuda spam filter configuration, maintenance, and support External DNS record configuration: SPF, DKIM, DMARC Virtual Infrastructure Install, configure, and troubleshoot Hyper V hosts and virtual servers in a VMware environment Install, configure, and troubleshoot VM hosts and virtual servers in a Hyper V environment Azure Active Directory Connect/Active Directory File Server experience in an enterprise environment Writes Windows Power Shell scripts for automation or maintenance Provides technical expertise on O365 services: Teams, Azure, Multi-factor Authentication and Single Sign On Scripting/Programming Create, test, modify, and deploy scripts using PowerShell, Bat files, and Kaseya's proprietary scripting engine o Application deployment o Application removal o Icon deployment o File or resource auditing Certifications and Experience: 1 years of experience as a Windows Systems Engineer or Windows Systems Administrator AZ-104 is a plus AZ-500 is a plus