Tesla
Application Support Engineer, Factory Software
Tesla, Fremont, California, us, 94537
We are looking for a highly motivated Application Support Engineer to join the Factory Software team. You will join a small, expert team that supports the operational health of the systems that manufacture our cars, superchargers, and energy storage. The ideal candidate will have a good balance of building relationships with users, solving technical problems and knowledge of enterprise level systems (MES, WMS, ERP). Our team runs 24x7, in tandem with the manufacturing and service facilities we support, and you will be needed on an on-call rotation and 10hr shift schedule. This means that you will work 4 days straight for 10 hours, followed by 3 days off.
Responsibilities
Understand and own the end-to-end integration of MES and ERP applications Work directly with software developers and users on the production floor to understand issues and provide solutions in real-time Work through tickets received from Factory Software users across all North American factories and warehouses Create workarounds for issues that require immediate solutions if a permanent one is not immediately available Document troubleshooting guides and provide training to users so that they are empowered to resolve issues on their own Setup automation and monitoring systems to optimize utilization of factory software Work as an incident commander of production critical calls that require coordination between cross-functional teams Requirements
Degree in an engineering field or equivalent experience and evidence of exceptional ability Must be willing to work on a 4-day 10hr shift, including the potential for night shifts +2 years of support engineering experience +2 years of working knowledge of SQL +1 years of experience with Python, Go or other software development language +1 years of experience with monitoring tools like Prometheus, Grafana, Splunk Must be able to understand integrated systems and their dependencies Excellent interpersonal skills, energetic and a self-starter Strong organizational skills, demonstrated ability to manage multiple tasks simultaneously, and ability to meet deadlines and commitments Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint) Compensation and Benefits Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) LGBTQ+ care concierge services 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Expected Compensation
$96,000 - $156,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Responsibilities
Understand and own the end-to-end integration of MES and ERP applications Work directly with software developers and users on the production floor to understand issues and provide solutions in real-time Work through tickets received from Factory Software users across all North American factories and warehouses Create workarounds for issues that require immediate solutions if a permanent one is not immediately available Document troubleshooting guides and provide training to users so that they are empowered to resolve issues on their own Setup automation and monitoring systems to optimize utilization of factory software Work as an incident commander of production critical calls that require coordination between cross-functional teams Requirements
Degree in an engineering field or equivalent experience and evidence of exceptional ability Must be willing to work on a 4-day 10hr shift, including the potential for night shifts +2 years of support engineering experience +2 years of working knowledge of SQL +1 years of experience with Python, Go or other software development language +1 years of experience with monitoring tools like Prometheus, Grafana, Splunk Must be able to understand integrated systems and their dependencies Excellent interpersonal skills, energetic and a self-starter Strong organizational skills, demonstrated ability to manage multiple tasks simultaneously, and ability to meet deadlines and commitments Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint) Compensation and Benefits Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) LGBTQ+ care concierge services 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Expected Compensation
$96,000 - $156,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.