Virtual
Tier 2 & 3 Technical Support
Virtual, Columbus, Ohio, United States, 43224
Based in Columbus, OH, we are the premier provider of IT services for small and mid-sized businesses throughout central Ohio. Successful candidates will be comfortable working on wide range of projects in a variety of environments, both in office and at client sites. The ability to troubleshoot technical challenges with forward-thinking solutions is key.
Soft Skills:
Work independently to analyze user needs and develop solutions that meets and exceeds the user requirements.
Ability to maintain a highly detailed and organized documentation.
Ability to analyze needed information and then gather the technical details to present to clients and / or senior management
Responsible to troubleshoot any incident from the mundane to complex issues
Demonstrated experience in working with other technical teams on solving large infrastructure architecture, scaling, performance and capacity planning issues
Timely response to escalations in accordance with service level agreements (SLAs)
Assists with the design of customer specific infrastructure related projects
Service oriented attitude - will do what it takes to get the job done correctly
Network Skills:
An understanding of TCP/IP and network protocols, load balancing, and network architecture concepts
Working with, maintaining and upgrading existing firewalls, VPN’s, and other WAN connections
Network device configuration experience (i.e. switches, routers, WAP’s, printers)
Working with, maintaining and upgrading existing network hardware and software
Assist with larger network installations
Server Skills:
Responsible for the execution and delivery of customer specific infrastructure projects
Monitor and Maintain servers in house and at client locations in a Microsoft environment
Administer Active Directory, including user accounts, group policies, permissions
Administer Microsoft Office365
Maintain various line of business applications
Working with, maintaining and upgrading existing server hardware and software
User Support:
Provide phone, remote and on-site support for all desktop and mobile computing devices
Install, configure, and support peripheral devices such as printers and scanners
Responsible for installing, troubleshooting, configuring, and maintaining desktop and laptop devices utilizing Windows operating systems
Requirements:
Excellent customer service skills, including patience and understanding others
Must be detailed oriented, organized and able to multi-task
Ability to prioritize and execute in a high-pressure environment
Maintain detailed records or client hardware, software, and configuration.
Windows Server experience, 2008 through 2019
Varied enterprise application virtualization technologies, MS Office 365, AWS, Azure etc.
Working with existing IT personnel on the following areas:
Working with, maintaining, and upgrading PC, Mac, and network hardware and software applications, other desktop technical equipment and accessories, and general office equipment (e.g., printers, phones, fax machines)
Performing break/fix repairs and warranty work
Providing general Desktop Support to end users in such areas as hardware, application, printer, telecom, etc.
Assist in routine maintenance, assembling, installing, testing and supporting PC / Server hardware, software, printers, mobile devices, and related peripherals
Work with vendor support contacts to resolve technical problems
Candidate must have a car and valid driver’s license.
Ability to lift and/or move 50 pounds with or without accommodation.
Ability to be on call 24 hours a day on a rotating schedule.
Available for after hours or weekend project work
Beneficial – Not required:
Microsoft Certification
A+ Certification
Experience with Windows Server / Active Directory Migrations
Windows7, 10, 11, macOS, android etc.
Knowledge of general scripting (VBScript, DOS. PowerShell)
Soft Skills:
Work independently to analyze user needs and develop solutions that meets and exceeds the user requirements.
Ability to maintain a highly detailed and organized documentation.
Ability to analyze needed information and then gather the technical details to present to clients and / or senior management
Responsible to troubleshoot any incident from the mundane to complex issues
Demonstrated experience in working with other technical teams on solving large infrastructure architecture, scaling, performance and capacity planning issues
Timely response to escalations in accordance with service level agreements (SLAs)
Assists with the design of customer specific infrastructure related projects
Service oriented attitude - will do what it takes to get the job done correctly
Network Skills:
An understanding of TCP/IP and network protocols, load balancing, and network architecture concepts
Working with, maintaining and upgrading existing firewalls, VPN’s, and other WAN connections
Network device configuration experience (i.e. switches, routers, WAP’s, printers)
Working with, maintaining and upgrading existing network hardware and software
Assist with larger network installations
Server Skills:
Responsible for the execution and delivery of customer specific infrastructure projects
Monitor and Maintain servers in house and at client locations in a Microsoft environment
Administer Active Directory, including user accounts, group policies, permissions
Administer Microsoft Office365
Maintain various line of business applications
Working with, maintaining and upgrading existing server hardware and software
User Support:
Provide phone, remote and on-site support for all desktop and mobile computing devices
Install, configure, and support peripheral devices such as printers and scanners
Responsible for installing, troubleshooting, configuring, and maintaining desktop and laptop devices utilizing Windows operating systems
Requirements:
Excellent customer service skills, including patience and understanding others
Must be detailed oriented, organized and able to multi-task
Ability to prioritize and execute in a high-pressure environment
Maintain detailed records or client hardware, software, and configuration.
Windows Server experience, 2008 through 2019
Varied enterprise application virtualization technologies, MS Office 365, AWS, Azure etc.
Working with existing IT personnel on the following areas:
Working with, maintaining, and upgrading PC, Mac, and network hardware and software applications, other desktop technical equipment and accessories, and general office equipment (e.g., printers, phones, fax machines)
Performing break/fix repairs and warranty work
Providing general Desktop Support to end users in such areas as hardware, application, printer, telecom, etc.
Assist in routine maintenance, assembling, installing, testing and supporting PC / Server hardware, software, printers, mobile devices, and related peripherals
Work with vendor support contacts to resolve technical problems
Candidate must have a car and valid driver’s license.
Ability to lift and/or move 50 pounds with or without accommodation.
Ability to be on call 24 hours a day on a rotating schedule.
Available for after hours or weekend project work
Beneficial – Not required:
Microsoft Certification
A+ Certification
Experience with Windows Server / Active Directory Migrations
Windows7, 10, 11, macOS, android etc.
Knowledge of general scripting (VBScript, DOS. PowerShell)