South Shore Health
Director - Ambulatory Operations Specialties
South Shore Health, Norwell, Massachusetts, us, 02061
If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition Number:
R-18284
Facility: LOC0020 - 143 Longwater Norwell143 Longwater DriveNorwell, MA 02061
Department Name:
SMC Administration
Status:
Full time
Budgeted Hours:
40
Shift:
Day (United States of America)
Reporting to the Vice President, Ambulatory Operations, responsible for the overall administration and operations of primary care and/or specialty services within the Ambulatory division. Working with the Chiefs of the departments, establishes and actives short and long-range goals that are aligned with the health system's strategic plans and goals for key operations metrics and patient experience. Essential Functions
1 - Manages the administration and operations of primary care and/or specialty care business including the development of operating plans targeted to promote the maintenance, growth and enhancement in quality, service, accessibility, and volume of primary care physician services.
2 - Leads, designs, manages, and executes performance improvement initiatives through all phases.
3 - Actively monitors productivity and performance measures and compares to identified benchmarks.
4 - Exercises necessary controls over the business' operations to ensure goals and objectives are achieved, including productivity and performance measures, through the establishment of monitoring and reporting systems, measuring results against targets, taking corrective action as necessary, and ensuring that all services provided are consistent with quality standards set by the ambulatory care division.
5 - Collaborates with administrators, physicians and staff to maintain a culture that supports and enables quality skilled physician and staff recruitment and retention inclusive of core values consistent with a primary focus on the quality of care, integrity, team performance, continued professional and personal development, as well as, motivating, evaluating and providing feedback on job related criteria and areas of accountability.
6 - Provides Chiefs/Medical Directors with input on space requirements and appropriate use of new space.
7 - Oversees major process improvement initiatives while ensuring meaningful patient input.
8 - Leads the design and implementation of patient experience and customer service training modules.
9 - Assures compliance with federal, state and city codes and regulations.
10 - Actively involved in planning, articulating and ensuring fidelity in quality efforts in partnership with the Associate Medical Director and Associate Chief Nursing Officer (and delegates).
11 - Supervises and develops operations management staff, responsible for the administrative oversight of all clinic staff and in support of effective group practice management.
12 - Ensures the efficient, economic, and quality performance of assigned areas of responsibility to support or provide quality health services. a - In conjunction with division/department directors in the division, provides for the identification, analysis, development, and recommendation of operating policies, systems, programs, and standards, and, as approved, ensures documentation, implementation and compliance. b - Evaluates the performance of department staff to provide for professional development and to maximize contributions towards established goals.
Minimum Education
-
Preferred
BS, Masters or equivalent experience.
Minimum Work Experience
Ten plus years experience (or equivalent) of progressively responsible management and administration experience in health care related organizations. Experience with physician relations a plus.
Required additional Knowledge, and Abilities
Experience developing, implementing and working in a physician-led, integrated healthcare delivery organization such an ACO or Clinically Integrated Network a plus. Strong experience developing and implementing operating plans, and analyzing financial and clinical data; experience in developing and/or operating management service organizations, beneficial. Knowledgeable of business intelligence and clinical applications related to outcomes, clinical integration, quality, and productivity. A successful influencer who can interact effectively with diverse groups of stakeholders such as other physicians, healthcare administration, and staff. Strong communication skills, including listening and presenting. Ability to build trust and confidence with utmost integrity. Knowledgeable of how to get things done in a complex organization. Ability to lead change and achieve support for change; builds consensus. Strong customer service focus for patients and employees. A strategic thinker with ability to see big picture. Solid business acumen and analytical skills. Takes accountability and responsibility for own actions. A team player who can build collaborative relationships across the organization. Understands value of technology and able to address issues of costs, benefit/risk analysis. Clinical credibility with physician constituencies. Ability to motivate others. Results oriented personality; a self-starter.
Variable; typically days Monday - Friday
Responsibilities if Required:
Education if Required:
License/Registration/Certification Requirements:
Requisition Number:
R-18284
Facility: LOC0020 - 143 Longwater Norwell143 Longwater DriveNorwell, MA 02061
Department Name:
SMC Administration
Status:
Full time
Budgeted Hours:
40
Shift:
Day (United States of America)
Reporting to the Vice President, Ambulatory Operations, responsible for the overall administration and operations of primary care and/or specialty services within the Ambulatory division. Working with the Chiefs of the departments, establishes and actives short and long-range goals that are aligned with the health system's strategic plans and goals for key operations metrics and patient experience. Essential Functions
1 - Manages the administration and operations of primary care and/or specialty care business including the development of operating plans targeted to promote the maintenance, growth and enhancement in quality, service, accessibility, and volume of primary care physician services.
2 - Leads, designs, manages, and executes performance improvement initiatives through all phases.
3 - Actively monitors productivity and performance measures and compares to identified benchmarks.
4 - Exercises necessary controls over the business' operations to ensure goals and objectives are achieved, including productivity and performance measures, through the establishment of monitoring and reporting systems, measuring results against targets, taking corrective action as necessary, and ensuring that all services provided are consistent with quality standards set by the ambulatory care division.
5 - Collaborates with administrators, physicians and staff to maintain a culture that supports and enables quality skilled physician and staff recruitment and retention inclusive of core values consistent with a primary focus on the quality of care, integrity, team performance, continued professional and personal development, as well as, motivating, evaluating and providing feedback on job related criteria and areas of accountability.
6 - Provides Chiefs/Medical Directors with input on space requirements and appropriate use of new space.
7 - Oversees major process improvement initiatives while ensuring meaningful patient input.
8 - Leads the design and implementation of patient experience and customer service training modules.
9 - Assures compliance with federal, state and city codes and regulations.
10 - Actively involved in planning, articulating and ensuring fidelity in quality efforts in partnership with the Associate Medical Director and Associate Chief Nursing Officer (and delegates).
11 - Supervises and develops operations management staff, responsible for the administrative oversight of all clinic staff and in support of effective group practice management.
12 - Ensures the efficient, economic, and quality performance of assigned areas of responsibility to support or provide quality health services. a - In conjunction with division/department directors in the division, provides for the identification, analysis, development, and recommendation of operating policies, systems, programs, and standards, and, as approved, ensures documentation, implementation and compliance. b - Evaluates the performance of department staff to provide for professional development and to maximize contributions towards established goals.
Minimum Education
-
Preferred
BS, Masters or equivalent experience.
Minimum Work Experience
Ten plus years experience (or equivalent) of progressively responsible management and administration experience in health care related organizations. Experience with physician relations a plus.
Required additional Knowledge, and Abilities
Experience developing, implementing and working in a physician-led, integrated healthcare delivery organization such an ACO or Clinically Integrated Network a plus. Strong experience developing and implementing operating plans, and analyzing financial and clinical data; experience in developing and/or operating management service organizations, beneficial. Knowledgeable of business intelligence and clinical applications related to outcomes, clinical integration, quality, and productivity. A successful influencer who can interact effectively with diverse groups of stakeholders such as other physicians, healthcare administration, and staff. Strong communication skills, including listening and presenting. Ability to build trust and confidence with utmost integrity. Knowledgeable of how to get things done in a complex organization. Ability to lead change and achieve support for change; builds consensus. Strong customer service focus for patients and employees. A strategic thinker with ability to see big picture. Solid business acumen and analytical skills. Takes accountability and responsibility for own actions. A team player who can build collaborative relationships across the organization. Understands value of technology and able to address issues of costs, benefit/risk analysis. Clinical credibility with physician constituencies. Ability to motivate others. Results oriented personality; a self-starter.
Variable; typically days Monday - Friday
Responsibilities if Required:
Education if Required:
License/Registration/Certification Requirements: