Lead Host/Hostess

Company Overview:

Orange Hill Restaurant is a renowned upscale dining and special event establishment known for its breathtaking views, culinary excellence, and exceptional service. Our newly remodeled restaurant offers a unique dining experience, combining a sophisticated ambiance with delectable cuisine. Uniquely situated on the hills of Orange County, Orange Hill offers sweeping views of Catalina Island, Downtown Los Angeles, Disneyland's magical firework show and our beautiful California coastline.

Top-notch benefits:

• Paid Sick Time renewed yearly
• Management Referral Program with up to a $4,000 payout for qualifying management positions
• Employee Meals - Free meal for every eight-hour shift
• Employee Assistance Program (EAP) to assist with work life balance
• PTO for full time employees
• Moral (PRIDE) Program- rewarding employees with a variety of prizes for those who exemplify the company's values.
• Numerous opportunities for growth and advancement
• Full time employees qualify for comprehensive health plans, employer-paid life insurance, supplemental benefit plans, 401k with annual employer match, Lifestyle Savings Accounts, Rolling Holiday Paid Time Off
• Opportunities to grow your career with a clear path for advancement
• Plus more!

As a Lead Host, you will play a crucial role in creating a welcoming and memorable experience for our guests, ensuring they receive exceptional service from the moment they step through our doors.

Key Responsibilities:

Guest Relations:

• Greet and welcome guests with warmth and professionalism.
• Manage reservations and seating arrangements efficiently.
• Handle guest inquiries, concerns, and special requests with courtesy and promptness.

Team Leadership:

• Supervise and train host/hostess staff to provide top-notch service.
• Coordinate host/hostess schedules to ensure proper coverage.
• Foster a positive and collaborative work environment.

Organization and Coordination:

• Maintain an organized and efficient seating chart.
• Collaborate with kitchen and serving staff to optimize table turnover.
• Monitor and manage waitlists during peak hours.

Communication:

• Communicate effectively with servers, management, and kitchen staff.
• Provide clear instructions to the host/hostess team to ensure smooth operations.
• Handle customer feedback and communicate it constructively to the team.

Problem Solving:

• Address and resolve issues related to reservations, seating, and guest concerns.
• Proactively identify potential challenges and implement solutions.

Qualifications:

• Previous experience in as a lead restaurant host/hostess in a fast-paced environment.
• Strong organizational and multitasking skills.
• Excellent interpersonal and communication abilities.
• Leadership experience is a plus.
• Familiarity with reservation systems.

Disclaimer: The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Specialty Restaurants Corporation maintains a drug free workplace. The Company will consider for employment qualified applications with criminal histories in a manner that is consistent with local, state, and federal law. All job offers are contingent upon successfully passing of a background check.

Qualifications Skills Preferred

• Hosting Some Knowledge
• Communication Skills Intermediate

Behaviors Required

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Licenses & Certifications Required

• Food Handler Certificate