IDCS Build Specialist

Job Summary:

As an IDCS Build Specialist, you'll be at the heart of the action, masterfully assembling data center racks that include servers, networking devices, storage, cables, and other high-tech equipment. You won't just be a technician; you'll be a pioneer in integrating hardware to bring our customers' unique data center solutions to life! Armed with detailed runbooks and quality control checklists, you'll navigate through every build step with precision and dedication. This isn't just about following procedures and instructions; it's about crafting a masterpiece and pushing the boundaries of what's possible!

The IDCS Build Specialist reports to the IDCS Lead Build Specialist and works out of the SHI Ridge office in Piscataway, NJ.

About Us:

Since 1989, SHI International Corp. has helped organizations change the world through technology. Weve grown every year since, and today were proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHIs concierge approach to help them solve whats next. But the heartbeat of SHI is our employees all 6,000 of them. If you join our team, youll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive in our offices or yours.

Responsibilities:

Responsibilities include, but are not limited to:

• Read and comprehend technical manuals, troubleshooting guides, manufacturer's specifications, and equipment displays/monitors.
• Follow detailed oral and written instructions in the installation/removal of equipment.
• Monitoring the staging area with a focus on organization and priority.
• Identifying and addressing any staging and picking discrepancies. .
• Performing all requisite order check-ins and status updates in Microsoft AX, Airtable, Build Team checklists, and other IDCS tracking applications.
• Verify all parts on an order in staging against the associated pick ticket. Also, verifying the items match the customer's Bill of Materials (BoM)
• Coordinate with warehouse staff to resolve order-picking discrepancies.
• Notify the Lead and/or Managers of missing parts received. Confirming there is no outstanding equipment needed
• Install components into the rack following the rack elevation diagram.
• Print labels that will be applied to power and network cables.
• Install cables and labels as documented in the runbook.
• Manage firmware versions and licensing for customer devices as determined by build documentation.
• Capture and merge data and post to internal systems.
• Updating Build Planner or order tracking tool with current statuses in real-time.
• Collaborate and work efficiently with other team members on all job tasks.
• Provide creative, out-of-the-box solutions to challenging problems while maintaining mindfulness towards minimizing risk and ensuring project timelines.
• Troubleshooting DOA equipment and report findings to a Lead or Manager.
• Make support calls to vender to open tickets for failed components and/or troubleshooting software.
• Acquire additional skills to maintain technical competencies.

Qualifications:

• Associates Degree in Computer Science related field, or Technical certifications such as A+ or Server+ or relevant work experience required
• Minimum 1 year experience working with a team that focused on a common rack integration project or build

Required Skills:

• Ability to work under tight time constraints and meet strict deadlines.
• Ability to keep real-time progress on tasks.
• Adapt technical problem-solving skills.
• High attention to detail.
• Ability to multi-task across multiple projects and teams.
• Ability to comprehend technical documentation, including VISIO diagrams, and transfer that logical information into a physical build.
• Robust organizational and planning skills.
• Proficient technical troubleshooting skills.
• Ability to sit, stand, and bend for extended periods.

Preferred Qualifications/Skills:

• Knowledge of SHI configuration and warehouse processes
• Knowledge of servers, storage, networking, and associated debugging skills
• Knowledge of AX, specifically config check-in / check-out and order processing.
• Ability to read and understand cable matrix.
• Structured cable routing experience.
• Required to learn how to use the label printing software.
• Significant physical demands. Regularly tasked with heavy lifting.
• Basic understanding of IP Addressing concepts.
• Stay current on how to use the label printing software.
• Understanding of Video Capturing software.

Unique Requirements:

• May be required to work onsite in the customer data center
• May be required to stoop, bend, kneel and squat for extended periods of time
• May be required to lift and move items up to 50 pounds
• May be required to work over time

Additional Information:

• The estimated annual pay range for this position is $40,000 - $75,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity M/F/Disability/Protected Veteran Status