MANAGER, TRANSPORTATION OPERATIONS (BUS)

Assists with the overall management of activities of an operating bus transportation division to ensure that all performance and safety measures are met; maintains adherence to Metro rules, policies, and procedures in support of the agency's goals and objectives, efficiency of operation, cost effectiveness, and positive management-labor relations. Manages the assignment of operating and supervisory staff and resources to ensure that service objectives are achieved within budgetary constraints; conducts division shake-ups and bidding procedures. Assists with developing goals, establishing plans and priorities, and assigning and monitoring work for an operating division. Assists with monitoring staff compliance with policies, rules, procedures, regulations, practices, and labor agreements; manages the maintenance of employee records and division statistics. Manages the review and analysis of transit operations and monitors system performance to identify and resolve problems while ensuring efficiency and cost-effectiveness. Participates in and manages the investigation and resolution of customer complaints. Provides direction to Bus Operators during accident investigation, schedule and route changes, and emergency situations. Manages the administration of workers' compensation program activities. Assists with conducting disciplinary investigations, hearings, and counseling sessions; testifies at unemployment and workers' compensation hearings and court cases. Supervises the investigation of accidents to minimize recurrence and determine if accidents are chargeable according to labor agreement mandates. Oversees vehicle services for seasonal and special events, including projecting equipment and staffing demands, scheduling appropriate personnel, and tabulating related statistics when assigned to Vehicle Operations. Oversees the re-routing of bus lines and detour notices during major road construction projects, civil and tactical emergencies, and other situations affecting street operations; coordinates services with police, fire, road, and flood control agencies when assigned to Vehicle Operations. Prepares written incident reports, correspondence, bulletins, and standard operating procedures. Interacts with various departments and outside agencies to coordinate schedules and procedural improvements to ensure quality service. Works closely with Bus Operators, Transit Operations Supervisors, and other staff members to support the goal of providing safe, courteous, and reliable transit service. Assists in developing goals and establishing plans and priorities for Operations Central Instruction and Division Training. Creates monthly and daily instructor schedules and manages training resources. Supervises, trains, mentors, and motivates assigned staff. Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees. Must comply with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye, and hearing protective devices (HPD), if and when required. Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out. May be required to perform other related job duties. A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes: Education Bachelor's Degree in Business, Public Administration, or a related field; Master's Degree in a related field preferred. Experience Six years of relevant experience or three years of relevant supervisory-level experience performing professional-level administrative, instruction, or control activities in an operations environment. Certifications/Licenses/Special Requirements A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. 24 hours on-call, weekend/holiday work required when necessary. Positions in this job classification are considered safety-sensitive and subject to drug and alcohol testing, including random testing, under Federal Transit Administration (FTA) regulations. Preferred Qualifications Preferred Qualifications (PQ's) are used to identify relevant knowledge, skills, and abilities (KSA's) as determined by business necessity. These criteria are considered preferred qualifications and are

not

intended to serve as minimum requirements for the position. PQ's will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQ's will not automatically be selected. Experience operating a bus or a train in a public transportation setting. Experience supervising personnel in a public bus or rail transportation environment. Experience working in a union represented environment supervising represented staff, processing grievances, and participating in hearings. Experience executing customer service and support activities such as special events and route detours due to planned/unplanned service disruptions. Knowledge of Theories, principles, and practices of public bus transit operations. Applicable local, state, and federal law, rules, and regulations governing public transit systems. Applicable California Vehicle Code, California Code of Regulations, and Public Utility Commission (PUC) regulations. Metro transit operations, including lines, routes, fares, policies, and procedures. Safety procedures. Labor contracts. Modern management theory. Applicable business software applications. Skill in Planning, organizing, and monitoring the work of a transportation operations division. Developing strategies to solve problems and achieve goals. Analyzing situations, identifying problems, recommending and implementing solutions, and evaluating outcomes. Communicating effectively orally and in writing. Preparing comprehensive reports and correspondence. Interacting professionally with various levels of Metro personnel, outside agencies, and the community. Supervising, training, mentoring, and motivating assigned staff. Ability to Compile, analyze, and interpret complex data. Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor agreements. Plan financial and staffing needs. Read, write, speak, and understand English. Special Conditions The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions. Working Conditions Typical office situation. Close exposure to computer monitors and video screen. Physical Effort Required Sitting at a desk or table. Operate a telephone or other telecommunications device and communicate through the medium. Type and use a keyboard and mouse to perform necessary computer-based functions. Communicating through speech in the English language required.

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