Pinnacle Group
Application Support System Analyst- Online Banking System Required
Pinnacle Group, Fort Worth, Texas, United States, 76102
Job Purpose
Responsible for maintaining and supporting all American Airlines Credit Union business applications and technical tools and utilities needed to support these applications including software interfaces networking and connectivity databases etc.
Principal Duties and Responsibilities -
Manages the daily administration support maintenance database administration proactive monitoring moving development software into production system performance and capacity software compatibility and upgrades vendor management application and system run book documentation for over 140 business applications Performs tier 3 escalation for all software applications hosted internally and externally and works closely with other IT functional areas and vendors to troubleshoot debug communicate document resolve and prevent system outages and disruptions 24x7 Provides feedback and documentation to the design team and Service Desk as necessary to adjust standards and procedures Coordinates with Testing and QA to create refresh and stage testing environments - Adheres to the software release schedule software compatibility matrix and change management Communicates to all levels of the organization and assists and follows up on any scheduled or unscheduled system outages - Oversees vendor management vendor relations and escalation enforcement of service level agreements and monitoring and ensuring vendor alignment with business strategic direction The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including but not limited to the Bank Secrecy Act .Minimum Qualifications -
Bachelors degree in computer science engineering management information systems or related field or four years of equivalent technical experience - Strong knowledge of the financial services industry and credit unions departments products and systems Extensive technical skills related to software applications Proficiency and practical experience with Episys financial application SQL Microsoft Operating Systems and tools AIX and PowerOn programming. Preferred Qualifications
Experience with database and programming fundamentals networking technologies hardware components and interfaces and middleware Experience with Java HTML .Net web services Netapp SAN IBM hardware VMWare Cisco networking and Citrix Knowledge Skills Abilities Skilled in Microsoft Office software e.g. Word Excel Access PowerPoint gained through either work experience with the software or education and hands-on use of the software - Ability to demonstrate proficiency to multi-task plan schedule and organize - Ability to work well under stress manages competing priorities and meets deadlines Ability to demonstrate a proactive approach with a focus on continuous improvement user satisfaction and adherence to standards Ability to exercise excellent troubleshooting skills to analyze problems objectively - Ability to think logically with attention to detail and a focus on follow-up - Ability to demonstrate results-driven strong decision making skills Ability to exercise strong vendor management skills and work collaboratively to achieve results Ability to be on-call 24/7 and willingness to work flexible shifts - Ability to demonstrate excellent oral and written communication skills exercise effective interpersonal skills Ability to sit for prolonged periods of time while operating a computer Ability to maintain satisfactory performance and attendance - Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
Pay Range: $40 to $45 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
#Li-Hybrid #Li-PR!
Manages the daily administration support maintenance database administration proactive monitoring moving development software into production system performance and capacity software compatibility and upgrades vendor management application and system run book documentation for over 140 business applications Performs tier 3 escalation for all software applications hosted internally and externally and works closely with other IT functional areas and vendors to troubleshoot debug communicate document resolve and prevent system outages and disruptions 24x7 Provides feedback and documentation to the design team and Service Desk as necessary to adjust standards and procedures Coordinates with Testing and QA to create refresh and stage testing environments - Adheres to the software release schedule software compatibility matrix and change management Communicates to all levels of the organization and assists and follows up on any scheduled or unscheduled system outages - Oversees vendor management vendor relations and escalation enforcement of service level agreements and monitoring and ensuring vendor alignment with business strategic direction The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including but not limited to the Bank Secrecy Act .Minimum Qualifications -
Bachelors degree in computer science engineering management information systems or related field or four years of equivalent technical experience - Strong knowledge of the financial services industry and credit unions departments products and systems Extensive technical skills related to software applications Proficiency and practical experience with Episys financial application SQL Microsoft Operating Systems and tools AIX and PowerOn programming. Preferred Qualifications
Experience with database and programming fundamentals networking technologies hardware components and interfaces and middleware Experience with Java HTML .Net web services Netapp SAN IBM hardware VMWare Cisco networking and Citrix Knowledge Skills Abilities Skilled in Microsoft Office software e.g. Word Excel Access PowerPoint gained through either work experience with the software or education and hands-on use of the software - Ability to demonstrate proficiency to multi-task plan schedule and organize - Ability to work well under stress manages competing priorities and meets deadlines Ability to demonstrate a proactive approach with a focus on continuous improvement user satisfaction and adherence to standards Ability to exercise excellent troubleshooting skills to analyze problems objectively - Ability to think logically with attention to detail and a focus on follow-up - Ability to demonstrate results-driven strong decision making skills Ability to exercise strong vendor management skills and work collaboratively to achieve results Ability to be on-call 24/7 and willingness to work flexible shifts - Ability to demonstrate excellent oral and written communication skills exercise effective interpersonal skills Ability to sit for prolonged periods of time while operating a computer Ability to maintain satisfactory performance and attendance - Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
Pay Range: $40 to $45 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
#Li-Hybrid #Li-PR!