IT Manager

Overview It may sound cliche, but it is true. A career taking care of cancer patients is a calling for most all of us. It's much more than a job. Each of us has a unique story that brought us to Compass Oncology, but those stories usually share common themes of care, compassion, and commitment. No matter the role, each Compass team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. If this sounds like you, please reach out to us. We can't wait to hear your story. Compass Oncology - the Northwest's Largest Private Practice Oncology Center - is looking for a IT Manager to lead our team. The IT Manager is responsible for overseeing and managing all information technology systems, applications, hardware, and infrastructure at Compass Oncology. This role involves managing IT support staff, providing technical support, ensuring network stability and security, managing IT software and hardware, overseeing EMR, Practice Management System and Radiation Management System application support and collaborating with staff to optimize IT operations to facilitate patient care and practice efficiency. Employment Type: Full-Time, 40 Hours M-F Location: Onsite but will float to our clinics/locations in both OR and WA. Salary Range: $88,992 -$151,365 salaried Final offer amounts are determined by multiple factors including candidate experience and expertise as well as internal employee equity considerations. SCOPE: Provides service and support to ensure efficient, appropriate maintenance and administration of company's client server system. Participation in these areas will vary, but may include needs assessment, product evaluation, policies and procedure development, curriculum design and development, security administration, implementation planning, conversion planning and verification, vendor liaison activities and user satisfaction assessment. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. Responsibilities Provide administrative oversight and leadership to the IT support staff. Recruit, develop, and supervise IT support staff. Foster and cultivate a culture of exceptional customer service within the IT team, ensuring that all technical support tasks are delivered with professionalism and efficiency. Provide technical support and troubleshooting for hardware, software, and network issues to Compass end-users. All IT issues should be reported to the local IT Department, regardless of issue owner (local IT vs. USON or external vendor). Diagnose and resolve hardware and software problems in a timely manner. Collaborate with the USON IT Help Desk and external vendors for support, troubleshooting, and issue resolution. Serve as an escalation path for all IT related concerns, problems, opportunities, and issues. Provide and oversee application support and training for EMR, Practice Management System, Radiation Management System and other systems that facilitate patient care. Develop and deliver EMR training programs, conduct workflow assessments, and provide ongoing support to ensure providers are effectively utilizing the system. Manage hardware inventory, including computers, printers, scanners, phones, etc. Partner with practice leadership to assist in the development of appropriate IT budgets for each fiscal year from both a capital and operational expense perspective. Define annual IT strategy in coordination with Executive Director, Technology MD Champion, and Director of Practice Operations. Oversee the design, implementation, and maintenance of IT infrastructure, including servers, networks, and databases. Ensure the stability, security, and availability of the IT infrastructure, including backup and disaster recovery procedures. Monitor and troubleshoot network performance, connectivity, and security issues.