SymphonyAI
Senior Manager, Customer Insights
SymphonyAI, Pleasanton, California, United States, 94566
Introduction
This position provides dedicated, onsite consulting support to a retail division. You will lead all client initiatives related to customer centric retailing and leveraging customer insight for decision making. The ideal candidate will possess both a deep consulting and analytic background that enables them to derive actionable insights and drive engagement with category management teams and division leadership. S/he should be a self-starter who is prepared to execute against a strategic plan to consistently deliver on targets and see tasks through to execution.
In this client facing role, you will serve as the local, onsite customer insight champion, working with category management and division leadership on a daily basis. As a key member of the retail team, your support will include utilizing SymphonyAI tools. The ability to generate insights and partner with the divisions to drive value from those insights is vital to the success of the role. This person must be a proficient communicator who can work independently or with groups to achieve optimal performance.
We're looking for passionate people who are problem solvers and know how to get things done. We have a team culture that encourages innovation, expects a high level of ownership and enjoys what we do!
Job Description
KEY ACTIVITIES
Essential Functions
Support client objectives to improve their overall business by driving customer loyalty and sales Coach merchant teams to use customer insight in their day to day decision-making Provide actionable insights and recommendations backed by a fact-base Utilize BI tools including Symphony reports to help answer retailer business questions Partner with internal and external CPG focused groups on key initiatives Train clients on use of SymphonyAI tools and insights Support all key business strategies as identified by client Additional Duties
Participate in key cross functional projects that cut across retail team(s) Participate in development of best practices, training and reference materials Contribute to quality control and validation of all reporting and troubleshooting data and software issues as needed Actively participate in and assist with preparations for team and client meetings as requested
About Us
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.
This position provides dedicated, onsite consulting support to a retail division. You will lead all client initiatives related to customer centric retailing and leveraging customer insight for decision making. The ideal candidate will possess both a deep consulting and analytic background that enables them to derive actionable insights and drive engagement with category management teams and division leadership. S/he should be a self-starter who is prepared to execute against a strategic plan to consistently deliver on targets and see tasks through to execution.
In this client facing role, you will serve as the local, onsite customer insight champion, working with category management and division leadership on a daily basis. As a key member of the retail team, your support will include utilizing SymphonyAI tools. The ability to generate insights and partner with the divisions to drive value from those insights is vital to the success of the role. This person must be a proficient communicator who can work independently or with groups to achieve optimal performance.
We're looking for passionate people who are problem solvers and know how to get things done. We have a team culture that encourages innovation, expects a high level of ownership and enjoys what we do!
Job Description
KEY ACTIVITIES
Essential Functions
Support client objectives to improve their overall business by driving customer loyalty and sales Coach merchant teams to use customer insight in their day to day decision-making Provide actionable insights and recommendations backed by a fact-base Utilize BI tools including Symphony reports to help answer retailer business questions Partner with internal and external CPG focused groups on key initiatives Train clients on use of SymphonyAI tools and insights Support all key business strategies as identified by client Additional Duties
Participate in key cross functional projects that cut across retail team(s) Participate in development of best practices, training and reference materials Contribute to quality control and validation of all reporting and troubleshooting data and software issues as needed Actively participate in and assist with preparations for team and client meetings as requested
About Us
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.