Vice President, Revenue Operations

At DNSFilter we are making workplaces more secure through protective DNS and advanced content filtering—and we need your help! We’ve come a long way over the past few years. In 2021 we had a successful $30 million Series A funding round, in 2022 we became the fastest DNS security tool on the planet and acquired the privacy-focused VPN Guardian, and in 2023 we extended our Series A by $15M and added more global points of presence to our anycast network!

As we continue our product-fueled growth by adding new features and broadening our solution to meet the needs of the global market, it's clear there's a missing piece. That's where you come in!

With a focus on scalability and growth, we are expanding our leadership team with the addition of a VP, Revenue Operations (RevOps), a key new role designed to optimize and align our revenue-impacting processes. Reporting directly to the Chief Financial Officer, this role will generate alignment and efficiency across sales, marketing, customer success, customer support, and business operations. The VP of RevOps will both lead and develop the newly formed revenue operations team through implementation of scalable processes, harnessing both automation and Generative AI, leveraging data-driven insights, and fostering an environment of collaboration among teams.

This role will be responsible for building and executing a cohesive strategy to streamline our revenue processes, ensure cross-functional alignment, and maximize the efficiency and scalability of our pre and post sales efforts. This role is pivotal to our growth strategy, requiring a strategic thinker who can integrate technology, data, and processes to unlock revenue potential. This role is a fantastic opportunity for a forward-thinking leader to create meaningful impact by designing the operational backbone that will drive DNSFilter’s continued growth and success.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you feel like this job is for you, please apply. We believe diversity of experience and skills, including transferable skills, combined with passion is a key to innovation and excellence; therefore we encourage people from all backgrounds to apply to our positions!

In this role you will be responsible for the following:

• Strategic Leadership: Develop and execute a comprehensive Revenue Operations strategy focused on data integrity, transformation, and cross-departmental alignment. Partner closely with Finance and executive leadership to ensure the Revenue Operations function drives insights and operational efficiency across Sales, Marketing, Support, Customer Success, and Finance, reinforcing unified goals and actionable insights.
• Process Optimization: Optimize and refine lead-to-cash processes and other revenue-critical operations, ensuring accuracy, efficiency, and clarity of data flow across the organization. Identify areas for improvement in data processing, reporting, and cross-functional workflows, with a strong emphasis on enhancing data transformation and accessibility for strategic insights.
• Technology and Tools Management: Evaluate, implement, and optimize revenue-related tools and technology (CRM, marketing automation, analytics platforms, etc.) to drive efficiency. Ensure proper data capture and integration across platforms to enable real-time reporting and insights.
• Data and Analytics: Lead the charge on data-driven decision-making by developing frameworks for tracking and reporting on revenue performance, pipeline health, forecasting, and other key metrics. Provide actionable insights to sales, marketing, support, and customer success leadership.
• Revenue Forecasting and Planning: Collaborate with Finance and executive leaders to develop accurate, data-driven revenue forecasts and growth scenarios. Lead the creation of analytics models and predictive insights that inform resource allocation, strategy adjustments, and budgeting.
• Team Building and Development: Build and mentor a data-focused Revenue Operations team, equipping them with the skills to drive data integrity, accurate reporting, and strategic analysis across functions. Foster a culture of precision, collaboration, and continuous improvement.
• Cross-Functional Collaboration: Act as a central point of coordination for Sales, Marketing, Support, Customer Success, and Finance, establishing clear rules of engagement and operational protocols. Drive cross-departmental alignment on data use, strategy, and KPI tracking, ensuring all functions operate from a unified data framework and are aligned toward revenue goals.
• Performance Management: Define and implement key performance indicators (KPIs) across revenue-impacting functions, creating dashboards and performance monitoring systems. Provide Finance and leadership with insights into the effectiveness of sales, marketing, and customer success efforts, highlighting risks, trends, and opportunities from a data perspective.
• Customer Journey Mapping and Optimization: Design and oversee a comprehensive customer journey mapping strategy, ensuring every stage of the customer lifecycle is clearly defined, measured, and optimized. Work closely with cross-functional teams to map customer touchpoints, identify pain points and areas of opportunity, and implement strategies that enhance customer satisfaction, retention, and overall experience.
• AI and Automation Strategy and Implementation: Develop and lead the AI and automation strategy for revenue operations, ensuring these technologies are embedded in workflows to drive scalability, accuracy, and efficiency. Identify key areas where AI can improve customer interactions, streamline processes, and reduce manual efforts across teams.
• Training and Enablement Strategy: Develop and lead a comprehensive training and enablement strategy for Sales, Marketing, Support, and Customer Success teams, ensuring pre and post sale teams are equipped with the tools, knowledge, and resources needed to excel. Oversee the creation of training programs focused on sales methodologies, system proficiency (e.g., Salesforce, Hubspot, Zendesk, and Vitally) and process alignment. Partner with team leaders to deliver onboarding, continuous learning, and skill development programs, ensuring alignment with company goals and driving high performance across the organization.
• Compliance and Data Governance: Ensure that all operations adhere to compliance standards (e.g., GDPR, CAN-SPAM) and that data is managed securely. Establish data governance processes that maintain high-quality, accurate customer and prospect information.

To qualify for this role you have:

• 10+ years of experience in Revenue Operations, Sales Operations, or a related field, with at least 5 years in a leadership role.
• Proven success in scaling revenue operations in a high-growth tech environment.
• Expertise in optimizing CRM systems (Salesforce, HubSpot, etc.), marketing automation tools, and customer support and success platforms.
• Experience in SaaS or recurring revenue business models: Deep understanding of the unique challenges and opportunities in driving revenue for subscription-based businesses.
• Background in mergers and acquisitions (M&A): Familiarity with integrating revenue operations post-acquisition, aligning systems and processes, and driving synergy across newly acquired teams and products.
• Strong background in data analysis, forecasting, and strategic planning.
• Exceptional leadership and team-building skills, with the ability to inspire and motivate cross-functional teams.
• A deep understanding of sales, marketing, customer support, and customer success functions and how they interconnect.
• Excellent communication and stakeholder management skills.
• Experience in developing revenue operations strategies from scratch, particularly in fast-paced, evolving environments.
• Team player who is able to operate at an executive level, as well as roll up their sleeves and work on day-to-day operations.
• Prior experience working for 100% remote, global organization.
• Certifications in relevant tools and methodologies: Certifications in Salesforce, HubSpot, or marketing automation platforms, as well as operational frameworks such as Six Sigma or Lean.
• Experience with product-led growth (PLG) models: Familiarity with PLG strategies and metrics, understanding how to drive revenue operations in companies where the product is the main driver of customer acquisition and expansion.
• Expertise in change management: Proven ability to lead through significant organizational or operational changes, especially in fast-paced, high-growth environments.
• Startup/early-stage experience: Experience in building and scaling operations from the ground up, particularly in a tech startup environment, demonstrating adaptability and a "roll-up-your-sleeves" mindset.
• Strong network in the RevOps community: Active involvement in Revenue Operations thought leadership, such as speaking at industry events or contributing to publications, signaling that you are a forward-thinking leader who stays ahead of industry trends.

U.S. hiring salary range:

$210,000 - $240,000 USD

We Offer:

• A 100% work-from-home position with a company that values and fosters personal and professional growth.
• Pathway to promotion to additional organizational positions and responsibilities based upon results and performance - not just time in the chair. You help us grow, we will help you grow.
• Passionate and intelligent colleagues who work hard and have a good time doing it.
• Flexible Fridays.
• Paid company-wide week off at the end of each year.
• Flexible Vacation policy.
• Awesome company swag.
• Home office buildout allowance.
• Medical, dental, and vision benefits for US, UK, and Canada based employees.
• Full short-term disability and life benefits; available long-term disability.
• Retirement savings account options with vested company matching for qualifying employees.
• In-person annual gatherings. Last time we all spent a week on a beach in Cancun!

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