Store Manager - Boston, MA - Copley Place

Store Manager - Boston, MA - Copley Place

Reference:

FEND03660

Job title:

Store Manager - Boston, MA - Copley Place

As a Fendi Store Manager, you will be the owner of the business, a Fendi Ambassador, and accountable for overall store performance. You will oversee and lead the management of the store, employees, merchandise and achieve store targets while building a positive experience for the internal and external client. You are responsible for leading and inspiring the team, building succession plans and internal growth paths for all team members.

Responsibilities:

1. Business Development and Performance Management:
   • Drive and increase sales performance for overall business.
   • Analyze the business, propose, and implement action plans to improve results, generate sales for each product category new crafting clients and reactivating former ones.
   • Develop a sales strategy, working cross-functionally with corporate partners.
   • Market authority, identifying new opportunities to attract and retain clients.
   • Develop and deliver events and incentives to grow the business.
   • Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.
   • Be present on the sales floor, continuously empower sales staff to meet assigned sales through authentic client experience.
   • Collaborate with the Retail Events team for the organization of local events.
2. Client Management:
   • Lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team.
   • Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.
   • Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers.
   • Improve Mystery Shop Results with action plans.
   • Cultivate a strong private appointment culture.
3. Administrative & Operations Management:
   • Ensure alignment and partnership between front of house and back of house.
   • Complete all vital administrative paperwork in a timely manner including crafting staff work schedules and ensure appropriate store coverage.
   • Control vital actions to optimally control costs and ensure efficient operation in store.
   • Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies.
   • Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.
   • Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan, and inventory management.
   • Ensure team follows all company policies and procedures.
   • Lead the team with health and safety protocol and processes.
4. Visual Merchandising:
   • Maintain merchandising standards.
   • Know the bestsellers and have them on display all the time.
5. Team Management:
   • Build an encouraging and positive environment to develop and empower staff through goal setting, performance monitoring, monthly catch-up meetings and storewide meetings to mentor and deliver timely feedback.
   • Ensure all Top Store initiatives are rolled out, updated, and understood by the team.
   • Attract and recruit the best talent available in the market through networking and scouting.
   • Implement company policies while adhering to accurate procedure regarding disciplinary action.
   • Proactively assess performance and growth potential of individual staff members to build a strong team benchmark and promote career paths.
   • Identify individual and team training needs.

Qualifications:

1. Minimum 5 years’ related experience, luxury retail preferred.
2. Strong drive for results; goal oriented.
3. Excellent social skills: the ability to communicate optimally both verbally and in writing.
4. Ability to use POS system and its inventory management functions.
5. RTW experience preferred.
6. Foreign language skills are a plus.
7. Ability to work in a collaborative team environment.
8. Ability to lift boxes/weight up to 10 lbs.
9. Organizational and strong digital literacy required.
10. Must have flexible schedule: some nights, weekends, and holidays.