General Manager

General Manager | Luxury Combat Sports and Fitness Club

Employment type: full-time

The BXNG Club (BXNG) is expanding and looking to bring on an enthusiastic, experienced General Manager. BXNG is a high-energy, team-oriented fitness facility that offers boxing, kickboxing, Muay Thai, Jiu Jitsu, MMA, indoor cycling, pilates, yoga, and fitness classes in the San Diego area.

You're Right For This Role If:

• You have a passion for helping others reach their goals through fitness and personal development.
• You're an enthusiastic self-starter who doesn't let details fall through the cracks.
• You don't watch the clock because the outcome/results matter to you more than the amount of time it takes to succeed.
• You believe in elevating your team through training, taking personal responsibility for failure, and crediting your team for the wins. You have an ownership mindset and take full responsibility for your team's success.
• You have the integrity to do what is best for that which you stand for and represent.
• You have 5+ years of experience managing in the fitness industry or a service-based industry (Fitness Industry experience preferred).
• You are experienced in de-escalating customer service-related issues and ensuring all parties walk away content with the solution. You have experience leading large teams (15+).
• You have a competitive mindset but don't run people over in the process.

Position Responsibilities:

• Build a community within the team and membership base.
• Responsible for hitting monthly revenue goals.
• Major emphasis on member retention by creating an awesome and friendly club experience.
• Hire, train, and develop a strong operational team. This includes all departments: front desk, instructors, and janitorial.
• Clear understanding and enforcement of policies and procedures.
• Resolve member concerns and complaints in a professional manner.
• Monitor club systems and employee performance with bi-monthly trainer meetings and evaluations.
• Ensure that systems and procedures are accurately followed by front desk staff: proper POS procedure, desk setup, file organization, member check-in, class check-in, telephone inquiry, guest registration, etc.
• Supervise point-of-sales operations and file daily club revenue reports.
• Responsible for proper inventory receiving and inventory control activities.

Requirements:

• Willing to take a major leadership role and have the ability to inspire staff.
• Excellent communication skills. This includes having a friendly, outgoing, energetic, and guest service-oriented demeanor. This is a VERY high-energy workplace, and we require that you understand how important the social aspect of a fitness club is.
• Detail-oriented, highly organized, and possesses a self-motivated work manner.
• High level of integrity. This position requires someone that is team-oriented and willing to work above and beyond the job description.
• Computer savvy.
• A passion or interest in the health and fitness industry.
• At least 5 years of management experience; fitness industry experience preferred.

As a member of the BXNG Club Team, the General Manager will receive:

• Competitive Compensation.
• Medical coverage.
• 401K plan.
• Complimentary All Access Club Membership + 1.
• Personal Training packages.
• Discounts on BXNG products and services.

What To Do Next:

• Attach your resume in PDF format.
• Complete the associated assessment questionnaire.

What Will Automatically Disqualify You From Consideration:

• NO phone calls or walk-ins.
• Failure to complete the steps above as requested.

To learn more about The Boxing Club, visit thebxngclub.com.