Inside Account Manager

Job Summary

The Inside Account Manager (IAM) is an integral part of the sales process by collaborating with outside sales to provide hardware, software and service support to their assigned customers.  The IAM will create pricing quotes for customers’ IT needs, process purchase orders, and track orders to provide status and updates for their customers. This role works directly with customers and reports to the Inside Sales Manager.   

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Responsibilities

Include, but are not limited to:

• Represent SHI as a central point of contact for our customer base  

• Act as liaison between Outside Sales, customers, and SHI internal departments 
• Provide excellent customer service and support to customers and outside sales team 
• Create pricing quotes for SHI customer based on IT requirements, including new hardware and software product needs, upcoming renewals, and corresponding services 
• Engage on large customer deals through deal registration with internal teams, vendors, and track these through our Customer Relationship Management (CRM) tool 

• Provide sourcing, product quotes, pricing, and product information to the outside sales team  
• Enter purchase orders and provide updates to Outside Sales and customer of order status 
• Actively participate in team meetings with managers to review important updates and changes  
• Set up conference calls between Outside Sales, customers, vendors and our internal teams 
• Be proactive with problem resolution by handling product returns, invoicing questions and customer concerns  

Qualifications

• Bachelor's degree, 3.0 cumulative GPA (all majors considered) or minimum 2 years of Customer Service experience in a Corporate or Office Setting

Required Skills

• Excellent communication skills (verbal and written) 
• Ability to follow up with customers to ensure customer satisfaction  
• Excellent time management skills, attention to detail, organizational skills, and problem-solving capabilities 
• Proactive and critical thought process in approach to selling to enhance sales experience for client 
• Ability to work well in a fast paced, team environment 

Additional Information

• The estimated annual pay range for this position is $40,000-$55,000 which includes a base salary and commission. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status