Manager, Platform Operations Analytics

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

Our Analytics team uses data to generate insights and support fact-based decision-making across the business. We are looking for a highly motivated individual to join our Platform Analytics team, focusing on improving customer experience within the DraftKings ecosystem. In this role, you'll collaborate with cross-functional teams to analyze performance, identify trends, and recommend strategic improvements in Account Management and Financial Platforms.

What you’ll do as Manager, Platform Operations Analytics

• Lead a small team of analysts responsible for monitoring business and customer performance.
• Work closely with our Account Management Operations teams to identify areas of opportunity, align on key performance indicators, and measure performance.
• Transform large volumes of data into actionable business insights to fuel our growth in a fast-paced environment.
• Distill complex concepts down to simple frameworks that help us understand how we can improve the DraftKings customer experience.
• Build and maintain a reporting suite to support critical initiatives.
• Create high-quality presentations to communicate insights and recommendations and share them with leaders across our organization to promote data-driven decisions.

What you'll bring

• 5+ years business analytics or data science experience, preferably with exposure to technology, consulting, and/or e-commerce industry.
• Bachelor’s degree or equivalent in Mathematics, Statistics, Economics, Computer Science, Engineering, Business Analytics, or another relevant discipline.
• Experience leading a team of junior analysts and being responsible for managing, mentoring, and helping to grow their careers.
• Ability to take complicated problems and build simple frameworks.
• Comfortable presenting complicated data views to cross-functional audiences and senior leadership.
• Expertise in SQL/Snowflake and Microsoft Excel.
• Proficiency in Tableau or similar data visualization tools, and R, Python, or statistical programming languages are a plus.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

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