Bilingual Japanese English Sr. Manager/Associate IT Director

We are looking for a Senior Manager or Associate Director (depending on experience) of IT Systems that will be accountable for delivering IT projects and production support to our Sales, Marketing, and Fleet Services teams. This role will be part of the IT leadership team, reporting to the US VP of Operations, with dotted line reporting to the Global CIO.

The ideal candidate is expected to effectively ensure IT conformity of our Go-To-Market IT Systems (SFDC, SAPbyD, and Hubspot) and to ensure daily IT operations and service delivery are properly executed. He/she must also ensure that company infrastructure and its services are up and running and meeting predefined SLAs – which requires him/her to develop infrastructure plans and perform capacity planning to meet business growth. In addition, this role will be responsible for the internal governance of IT policy/rules while managing ongoing IT projects.

Responsibilities:

1. Lead, build, and coach a team that will closely partner with functional leads and business executives to deliver IT solutions that help drive our business forward.
2. Responsible for all business applications supported by IT across Sales, Marketing, Customer Success, Fleet Services, and Finance - Salesforce, SAPbyD, Zuora.
3. Work with the VP of Operations and Global CIO on strategic IT initiatives, budgeting, and planning, including setting priorities, driving focus and accountability to business commitments.
4. As an IT business partner, deliver on the GTM portfolio, provide technical leadership, create and manage the IT roadmap and ensure timeline, investment plan, and goals are well understood by all parties.
5. Drive the governance process for intake/prioritization of the GTM business systems enhancement requests and ensure they are aligned with business and global IT priorities.
6. Lead a team that makes systems/processes more efficient, reduces manual work, and provides solutions that enable the business to make better decisions.
7. Coordinate delivery of IT services and solutions to the US business in collaboration with the global IT organization.
8. Manage operations related to IT infrastructure and service delivery (asset management, network infrastructure, IT support, and security) to all US offices.
9. Manage the implementation and enhancement of IT infrastructure projects through an IT team or 3rd party vendors.
10. Manage change initiatives properly and in a systematic manner to ensure the availability, performance, and reliability of the systems impacted by the change.
11. Escalate and identify new requests and security-related incidents to the global IT organization (based in Tokyo, Japan).
12. Communicate to the Global IT organization with efficiency and accurately update any progress and/or delays to projects and global IT initiatives.

Basic Qualifications:

1. 5-10 years of in-house IT management experience, with experience managing teams of greater than 5 people.
2. Expertise in ERP/CRM SaaS cloud technologies, primarily Salesforce (Marketing, Sales, Service cloud) and/or SAPbyD (Finance, Supply Chain) for B2B businesses.
3. Deep understanding of sales operations, Q2C, and marketing automation tools with an understanding of how they can be best integrated with Salesforce.
4. Excellent leadership, management, organization, and communication skills.
5. Experience as a change agent - an expert in influencing, synthesizing, and leading change at all levels of the organization.
6. Passionate IT leader - Loves the intersection of business value, user experience, and technology.
7. Proven experience leading localization and consolidation of business systems and streamlining IT processes.
8. Optimistic, positive, comfortable with ambiguity and uncertainty, able to make good business IT judgment.
9. Experience with Agile sprint delivery.

Preferred Qualifications:

1. Experience in cross-border projects and global team environments.
2. Experience with SOX and the controls of a public company.
3. Experience in managing a team of IT professionals capable of supporting core IT infrastructure - network, servers/storage, security, cloud services, and disaster recovery.

Bonus points if you...

1. Have experience in robotics or high-tech industries.
2. Have an understanding of Japanese business culture and social norms.
3. Are proficient or fluent in Japanese (a big plus!).