Manager - Analytics & Clinical Effectiveness (1.0 FTE, Days)
Stanford Children's Health | Lucile Packard Children's Hospital Stanford, Palo Alto, CA, United States
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Manager - Analytics & Clinical Effectiveness (1.0 FTE, Days)
At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
Job Summary
This paragraph summarizes the general nature, level and purpose of the job.
Under the general direction of the Director of Clinical Analytics, the Analytics & Clinical Effectiveness (A&CE) Manager position is responsible for leading a group of analysts/specialists to identify opportunities, develop solutions and deliver actionable information to support Quality and Clinical operation improvement based on evidence-based practices, regulatory and accrediting agency requirements, and current performance in key Quality, Safety, Service & Equity outcomes.
The A&CE Manager will support and influence Enterprise Analytics strategies and best practices around process improvement, data management, optimal visualization and analytics standards. This position also identifies new knowledge and opportunities for improvement utilizing national guidelines, measures and industry best practices. Combining managerial responsibilities with hands-on technical expertise, this role includes hiring, training, developing, and managing team members to achieve high performance and ensure the realization of objectives. Oversees management system utilized to abstract, analyze and report national quality measure outcomes to regulatory agencies and quality improvement benchmarking platforms.
The A&CE Manager will collaborate with various business units for key elements of the SMCH’s Quality portfolio. Some examples include Clinical Effectiveness Programs; Quality Improvement; Performance Improvement; Patient Safety; Peer Review function; Infection Prevention & Control; Accreditation and Regulatory Compliance; Patient Experience; IS-Analytics; IS-Clinical Informatics, Financial Planning & Decision Support and various patient care service lines/units/clinics.
Essential Functions
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.
- Leads multidisciplinary and multi-departmental strategic clinical effectiveness & quality initiatives. Develops and evaluates integrated processes, involving key stakeholders, to optimize effectiveness and efficiency.
- Utilizes a complex, multi-faceted approach to problem-solving, integrating information from multiple sources to synthesize data and develop comprehensive responses and assessment methodologies.
- Serves as a subject matter expert of key Quality analytics insights. Manages the development and utilization of advanced metrics, develops reports, dashboards and other innovative data visualization for use in Quality improvement processes and Clinical Effectiveness programs. Ensures the integrity of data being reported and utilized is accurate and valid.
- Researches and designs effective and innovative Quality improvement and analytics strategies in collaboration with key stakeholders and clinical teams.
- Provides expertise in understanding and using SMCH Enterprise Analytics models and systems, acts as a resource in the interpretation and use of data generated and utilized by the department.
- Leads analysts/specialists in a matrix environment, advises on best practices, provides technical expertise, and supports them on clinical effectiveness & analytics projects.
- Works collaboratively with the interdisciplinary teams within the Center of Pediatric & Maternal Value (cpmV) to develop measures for monitoring and reporting clinical outcomes, process improvement, and to ensure shared understanding and communication of the related information.
- Fosters and maintains collaborative working relationships within the hospital and clinics, the School of Medicine, medical and patient care staffs, and with external agencies and stakeholders to achieve optimal outcomes and improve clinical performance. Serves as a liaison between Analytics & Clinical Effectiveness Team and partners, representing the department/Center at meetings, initiatives and on committees.
- Performs, coordinates, and facilitates activities related to quality improvement, patient safety, infection prevention and control, accreditation and regulatory compliance, and clinical effectiveness initiatives to achieve organizational goals. Specific examples include, but are not limited to: provide content knowledge in the interpretation, implementation, and maintenance of standards to match external requirements (e.g., Joint Commission, CMS, Title 22); provides leadership for creating a culture of safety and work with various constituencies to ensure compliance to the National Patient Safety Goals.
- Responsible for employee recruitment, performance evaluation and management, and staff development. Develops a strong culture of teamwork to ensure the quality of daily operations, effective interdepartmental collaborations, and the timely achievement of objectives.
Minimum Qualifications
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Master's Degree in a work-related discipline/field from an accredited college or university.
Experience: Five (5) years' experience of progressively responsible and directly related work experience.
Knowledge, Skills, & Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
- Demonstrated ability as highly creative, highly motivated, high-energy self-starter, who also possesses excellent tact and judgment for handling confidential and/or sensitive issues.
- Ability to perform complex tasks, prioritize multiple independent projects and meet challenging deadlines.
- Strong communication and project management skills. Ability to strategize, plan and implement change.
- Ability to supervise, coach, mentor, train, and evaluate work results.
- Experience and ability to work effectively with all levels of organization, including department chairs, faculty, and other members of the medical staff.
- Ability to utilize Microsoft programs, Business Intelligence tools (i.e. Business Objects), electronic health record system (i.e. EPIC).
- Knowledge of advanced quantitative and relational database tools (i.e. advanced Excel, Access, SQL, statistical packages: SAS/R/STATA).
- Ability to synthesize high level information to processes and designs. Ability to use statistics to evaluate and interpret data, summarize, visualize insights and make recommendations.
- Knowledge of and experience with healthcare improvement science methods and tools (i.e. Cause and Effect Analysis, Statistical Process Control Chart, Key Driver Diagram).
- Ability to understand and use information technology to drive process changes.
- Ability to research and interpret relevant regulations, guidelines, and standards.
- Knowledge of current technology and maintain and stay abreast of updates and changes.
- Knowledge of principles and practices of organization, administration, fiscal and personnel management.
Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Pay Range
Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range.
Minimum to Midpoint Range (1.0 FTE): $133,036.80 to $176,404.80.
Equal Opportunity Employer