In-Store Demo Experience Operations Program Manager

In-Store Demo Experience Operations Program Manager

Pay Competitive

Employment type: Other

Job Description

• Req#: 200481933

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The Channel Interactive Technology Team develops and manages a suite of systems, products and tools that enable premier in-store demo experiences for millions of Apple customers worldwide. As the In-Store Demo Experience Operations Program Manager, you will use your business and technical expertise to lead cross-functional scope related to program and partner readiness, risk mitigation, and implementation of key demo content experiences. An ideal candidate will embody an analytical and innovative approach, and the ability to prioritize and communicate effectively across both technical and business audiences. As a successful candidate, you are an outstanding communicator who is results-driven and thrives in a fast-paced environment. You are meticulous, and work with integrity, energy, and urgency. You can balance the needs of multiple teams and maintain a strong sense of empathy for your partners.

Key Qualifications

• 5+ years of experience across operational program management and/or project management in a cross-functional environment.
• Experience with continuous process improvement in a retail environment.
• Strong ability to influence without authority, identify and present concepts internally, and actively drive streamlined decision-making across partners.
• Self-starter who works efficiently in a multifaceted environment and is comfortable managing ambiguity while delivering projects to completion with minimal oversight.
• Strong analytical skills with the ability to synthesize large data sets from many angles (both quantitative and qualitative) and make recommendations to cross-functional teams based on analysis.
• Strong interpersonal, written, verbal communication with presentation skills across project and leadership teams.
• Proficiency with Apple products and applications is preferred.

Description

Lead and track all critical activities across Geo and partner readiness on key feature launches across on-device demo experience initiatives. Identify new tools and process improvements for streamlining readiness processes. Liaise with the worldwide and in-market marketing teams to support special on-device content requests, ensuring clear communication of process, timelines, and deliverables. Lead an exhaustive on-device demo experience plan of record across all initiatives. Communicate project updates regularly to internal teams, cross-functional teams, and leadership, including status, roadblocks, risk mitigation plans. Raise potential roadblocks with mitigation plans to leadership for alignment. Collaborate with Geo partners to gather feedback, and then prioritize and share feedback with relevant teams to drive continuous improvement to help meet shared goals. Support and drive key Interactive Tech operational readiness processes for new product introduction. Develop a strong understanding of the current trends and developments within the app economy/consumer electronics industry and use them to formulate insights that ultimately inform future platform roadmaps and content strategy.

Education & Experience

Bachelor’s degree or equivalent education. MBA preferred.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $131,300 and $197,400, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation, and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About the Company

Work at Apple! Join a team and inspire the work. Discover how you can make an impact: See our areas of work, worldwide locations, and opportunities for students.

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