Office Manager / Operations Manager

Benefits: 401(k) Dental insurance Flexible schedule Opportunity for advancement Paid time off Profit sharing Training & development Vision insurance Ace Handyman Services is a trusted, locally operated home improvement company backed by the renowned Ace Hardware brand. We offer a variety of home repair, maintenance, and remodeling services, focusing on reliability and customer satisfaction. Backed by over 90 years of industry expertise, we combine Ace Hardware's reputation with a personalized, locally managed approach. Our dedicated team upholds high standards, ensuring a hassle-free experience for homeowners and local businesses. In this role, you will facilitate calls to educate our customers on the types of services and solutions we provide and our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component in managing the daily schedule. The objective is to listen to customers and help them solve their problems. Matching the right craftsmen with the right customer is key to a successful customer journey. This position is for an office manager, with inside sales and operations management responsibilities. You can choose the job title of either Office Manager or Operations Manager. An inside sales background is a plus. Work-Life Balance (Our working hours are M - F, 8 am to 5 pm, but life happens, and we are flexible when needed). Our office is located in Gainesville, GA.Job Responsibilities:As an Office Manager/Operations Manager, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require you to provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.Respond to job leads promptlyCoordinating the schedule and material ordering for multiple craftsmen and projectsUtilizing our dispatching & schedule management softwareReturning customer's calls as needed and following up with past customersPerforming paperwork and filing dutiesAssist in solving operational logistics to ensure a smooth customer journeyInvoicing / simple accounting proceduresAttend networking events occasionallyJob RequirementsWe are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.Minimum 5 years of relevant work experienceComfortable with inside salesAdaptive to technologyStrong customer service skillsExcellent office management skillsSolid typing skills; ten-key skills, is a plusGreat multitasking and prioritization skillsExceptional communication skillsSales and/or Marketing - a basic understanding of sales and marketing and the differences between the two, is a plusQuickBooks Online or other accounting knowledge is a plusCustomer-facing experience, is a plusPayroll experience, is a plusThe hiring process will be in 5 phases. Phase 1: Apply for the position.Phase 2: Take the Predictive Index screening tests. It takes about 25 minutes to complete.Phase 3: 20-minute phone or video interview with the business owner. Phase 4: Deep dive interview with business owner. One-hour in-person interview. Phase 5: Shadow day with an Ace Handyman Services Office Manager in another Atlanta, GA location. This will be a paid ½ day to see firsthand your role day to day before accepting the position.If you are offered a position, part of the onboarding process will include attending company-paid training for one week (Monday to Friday) at the Ace Handyman Services corporate office in Denver, CO.We expect to fill this position by the first week of January 2025. Onboarding training at the corporate office in Denver, CO, will take place from February 10th to 14th 2025.Build a fun and rewarding career with an industry leader!Apply now!Compensation: $45,000.00 - $58,000.00 per year The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry. Most of the projects completed are for Repeat and Referral Customers-folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.