Chief Operations Officer (COO)

Alchemy Global Talent Solutions is excited to partner with a fast-growing moving and relocation company based in Chicago, IL, to find their next Chief Operating Officer (COO). As a dynamic and expanding organization, they are looking for a strategic, results-oriented leader who will play a pivotal role in scaling operations and driving continued growth. This is an outstanding opportunity for a senior executive who thrives in a fast-paced, entrepreneurial environment and has a passion for building operational excellence.

The COO will be responsible for managing day-to-day operations, optimizing processes, and ensuring high-quality service delivery while also identifying growth opportunities. As a key member of the leadership team, you will help shape the future of the company by establishing scalable systems and processes that will support the company's expansion and long-term success.

Responsibilities:

• Develop and execute operational strategies that support the company’s growth objectives and align with overall business goals.
• Oversee daily operations of moving and relocation services, ensuring efficiency and high customer satisfaction.
• Collaborate with the executive team to identify and capitalize on growth opportunities.
• Lead, mentor, and develop a high-performing team across all operational departments to drive business expansion.
• Manage logistics, supply chain, and resource allocation, ensuring scalability to meet increasing demand.
• Establish and monitor key performance indicators (KPIs) to drive operational excellence and support company growth.
• Ensure compliance with industry regulations, safety standards, and internal policies.
• Develop and manage budgets, with a focus on cost control and resource optimization to support growth initiatives.
• Identify opportunities for process improvements, automation, and system enhancements to improve efficiency and support expansion.
• Act as a key liaison between operational teams and senior management to ensure alignment on company growth strategies and objectives.

Requirements:

• Proven experience as a COO, Operations Manager, or senior operational leader in a moving, relocation, logistics, or similar high-growth industry.
• Strong background in operations management, logistics, supply chain, and process optimization, with a focus on scalability.
• Excellent leadership and communication skills, with a demonstrated ability to motivate teams and drive performance.
• In-depth knowledge of business operations, financial management, and performance metrics.
• Proven track record of supporting and leading company growth through operational improvements and strategic initiatives.
• Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred).