Senior Director/ VP , Cloud Operations

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile, and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy, and values inclusivity.

Role Overview

Lead and oversee the DevOps, Site Reliability Engineering (SRE), Information Security (InfoSec), and DevSecOps teams in a SaaS company, ensuring optimal cloud operations, service reliability, product quality, and robust security measures.

What you'll be doing:

• Develop and implement cloud operations and security strategies aligned with business objectives
• Manage and mentor DevOps, SRE, InfoSec, and DevSecOps team leads
• Drive continuous improvement in cloud infrastructure, automation, CI/CD processes, and security practices
• Oversee incident management, resolution processes, and security incident response
• Ensure adherence to security and compliance standards, including implementing and maintaining a comprehensive information security program
• Optimize cloud costs and resource utilization while maintaining a strong security posture
• Collaborate with product and engineering teams to enhance service reliability, performance, and security
• Establish and track key performance indicators (KPIs) for cloud operations and security metrics
• Stay current with industry trends and emerging technologies in cloud operations and cybersecurity
• Implement GenAI-powered self-service platforms for other teams with robust security controls
• Develop and maintain AI-driven automation tools for cloud operations and security monitoring
• Oversee the integration of GenAI models into DevOps, SRE, and security workflows
• Establish best practices for responsible AI use in cloud operations and security
• Collaborate with data science teams to leverage AI for predictive maintenance, anomaly detection, and threat intelligence
• Lead the implementation of DevSecOps practices, ensuring security is integrated throughout the development lifecycle
• Conduct regular security assessments, penetration testing, and vulnerability management
• Develop and maintain disaster recovery and business continuity plans

Who you are:

• 15+ years of experience in cloud operations, DevOps, InfoSec, or related fields
• 7+ years of leadership experience in technology roles, including security leadership
• Strong knowledge of cloud platforms (e.g., AWS, Azure, GCP) and their security features
• Experience with containerization, orchestration, and securing microservices architectures
• Familiarity with DevOps and DevSecOps tools and practices
• Excellent communication and stakeholder management skills
• Bachelor's degree in Computer Science, Information Security, or related field; Master's degree preferred
• Experience implementing GenAI solutions in cloud environments with appropriate security controls
• Knowledge of large language models and their applications in DevOps, SRE, and security operations
• Familiarity with AI ethics, responsible AI practices, and AI security considerations
• Understanding of AI-driven automation and its impact on cloud operations and security
• Experience with AI/ML platforms and tools (e.g., TensorFlow, PyTorch, Hugging Face)
• Strong background in information security, including experience with security frameworks (e.g., NIST, ISO 27001)
• Certifications such as CISSP, CISM, or cloud security certifications (e.g., AWS Certified Security - Specialty) are a plus
• Experience implementing and managing security information and event management (SIEM) systems
• Knowledge of regulatory compliance requirements relevant to supply chain and logistics (e.g., GDPR, CCPA)
• Proven track record of building and leading cross-functional teams in security and operations

Who we are:

FourKites is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores, and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel, and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient, and sustainable supply chains.

FourKites provides competitive compensation with stock options, outstanding benefits, and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend, and volunteer days also provide you with time and resources for self-care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office.

Benefits

• Medical benefits start on the first day of employment
• 36 PTO days (Sick, Casual and Earned), 5 recharge days, 2 volunteer days
• Home Office setups and Technology reimbursement
• Lifestyle & Family benefits
• Annual Swags/ Festive Swags
• Ongoing learning & development opportunities (Professional development program, Toast Master club, etc.)

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