Customer Success Manager - US (San Francisco)

About Us:

At Encord, we're building the AI infrastructure of the future. The biggest challenge AI companies face today is not half as glamorous as the outside world may think: it's all about data quality. In fact, the success of any AI application today relies on the quality of a model's training data — and for 95% of teams, this essential step is both the most costly, and the most time-consuming, in getting their product to market.

As ex-computer scientists, physicists, and quants, we felt first-hand how the lack of tools to prepare quality training data was impeding the progress of building AI. AI today is what the early days of computing or the internet were like, where the potential of the technology is clear, but the tools and processes surrounding it are still primitive, preventing the next generation of applications. This is why we started Encord.

We are a talented and ambitious team of 53, working at the cutting edge of computer vision and deep learning, backed by top investors, including CRV and Y Combinator, leading industry executives like Luc Vincent, former VP of AI at Meta, and other top Bay Area leaders in AI. We are one the fastest growing companies in our space, and consistently rated as the best tool in the market by our customers. We have big plans ahead and are looking for a rockstar Customer Success Manager to join us in building our GTM team.

The Role:

This is a unique opportunity for an ambitious, multi-talented individual to help build our Customer Success function and have a massive impact on a high growth business. As a Customer Success Manager, you will be working with our customers on building world-leading AI applications across a broad set of verticals including retail, insurance, and healthcare. You will also work closely alongside the wider Growth and Engineering teams as well as the co-founders to shape Encord's direction and help us manage our rapidly expanding customer base. The ideal candidate is a superstar who is willing to work hard, roll up their sleeves and take responsibility for managing innovative companies adopting computer vision technologies. You will be in for a fun ride!

About You:

1. You're an exceptional communicator, both written and spoken; you are comfortable leading a meeting with the CTO of a Fortune 500 company, the founder of a fast-growing startup, or the lead ML engineer of a research institution.
2. You're structured and organized, and instinctively know how to prioritize your time.
3. You want to grow within Encord. You might want to become the best customer success, solutions engineering, or account management specialist out there and you’re looking for a company that can offer you that growth and learning opportunity to enable you to become a future leader.
4. You're ambitious and you want to rise faster than would be possible in any 'normal' career and you're happy to roll up your sleeves and do whatever is required.
5. You're an entrepreneur and you want to be a part of building a business.
6. You're intelligent and can dip into the technical intricacies while staying focused on achieving the outcome.
7. You’ve consistently performed in the top percentile of whatever environment you’ve been in, whether in education, business, sport, or a CS/sales/eng team.

Nice to haves: experience working in a customer-facing role for +2 years, retaining and expanding both high and low-touch accounts.
You may not have any B2B / SaaS CS experience but you will have excelled at something incredibly challenging that demonstrates your grit and ability to achieve targets that others deemed too difficult. For example, you may be a career changer who did well in a different sector like banking / consulting / something else similarly intense & difficult, but now want to go on this journey of learning to build a business.

What We Offer:

• Competitive salary, commission and equity in a hyper growth business ahead of our Series B
• Strong in-person culture: most of our team is in the office 2-5 days a week
• Room to grow into anything you choose to — a year ago we were 12 people, now we're 53. We'll be growing insanely fast over the next 24 months and you'll have all the opportunities for growth as you can handle.
• Generous PTO + public holidays

Encord offers a unique opportunity to be part of a startup with a clear mission and vision. You will get to explore and build services enterprise AI use cases across many different industry verticals such as healthcare, surveillance, retail, and agriculture.

Our work is at the cutting edge of computer vision and deep learning, which also includes working on solving unsolved problems within those fields.