Director of People Operations (Hybrid)

Our Purpose

At Fiddler, we understand the implications of AI and the impact that it has on human lives. Our company was born with the mission of building trust into AI. With the rise of the internet, trust in AI has been degraded by a plethora of issues like spam, fraudulent transactions, hate speech, and online abuse. Fiddler enables organizations to get ahead of these issues by building trustworthy, transparent, and explainable AI solutions.

Fiddler partners with AI-first organizations to help build a long-term framework for responsible AI practices, which, in turn, builds trust with their user base. Data Science, MLOps, and business teams use Fiddler AI to monitor, explain, analyze, and improve their AI solutions to identify performance gaps, mitigate bias, and drive better outcomes. Our platform enables engineering teams and business stakeholders alike to understand the “why” and how behind model outcomes.

Our Founders

Fiddler AI is founded by Krishna Gade (engineering leadership at Facebook, Pinterest, Twitter, and Microsoft) and Amit Paka (two-time founder with acquisitions by Samsung and PayPal and product roles at Expedia and Microsoft). We are backed by Insight Partners, Lightspeed Venture Partners, and Lux Capital.

Why Join Us

Our team is motivated to unlock the AI opaque box and help society harness the power of AI. Joining us means you get to make an impact by helping reduce algorithmic bias and ensure that models in production across many different industries are transparent and ethical. We are an early-stage startup and have a rapidly growing team of intelligent and empathetic doers, thinkers, creators, builders, and everyone in between. The AI and ML industry has a rapid pace of innovation and the learning opportunities here are monumental. This is your chance to be a trailblazer.

Fiddler is recognized as a pioneer in the field of AI Observability and has received numerous accolades, including: 2022 a16z Data50 list, 2021 CB Insights AI 100 most promising startups, 2020 WEF Technology Pioneer, 2020 Forbes AI 50 most promising startups of 2020, and a 2019 Gartner Cool Vendor in Enterprise AI Governance and Ethical Response. By joining our brilliant (at least we think so) team, you will help pave the way in the AI Observability space.

The Opportunity

As the Director of People Operations for Fiddler, we are looking for someone who is agile and thrives in a fast-paced, mission-oriented startup environment. You will report to the Co-Founder & Chief Operating Officer and manage 1 Senior HRBP.

What You'll Do

• HR Strategy: Develop & lead the strategy and design of strategic HR programs (e.g., career development, retention, training, org design, diversity and inclusion, performance reviews, etc).
• Compensation and Benefits: Build out and lead compensation strategy. Oversee the design and administration of competitive compensation and benefits programs. Ensure compliance with legal requirements and maintain knowledge of industry benchmarks. Conduct regular reviews of compensation structures to attract and retain top talent.
• Performance Management: Provide performance management guidance (e.g., coaching, counseling, corrective actions).
• Coaching: Provide coaching to the business & leadership team.
• HR Compliance: Stay up to date with relevant employment laws and regulations. Ensure HR policies, practices, and procedures are compliant with local, state, and federal laws. Oversee record-keeping, documentation, and reporting processes related to HR activities. Conduct investigations when employee issues or concerns arise, partnering with legal counsel as needed.
• Employee Relations: Forge strong connections and open lines of communication with employees at all levels; maintain trust and communication across the organization.
• Drive a high-performance culture: Empower managers to be held accountable for the performance of their team. Provide manager training sessions.
• Hiring: Partner with the Recruiting Team to develop and deploy competitive strategies and objectives to reward and retain top talent.

Key Initiatives for the Next 6 Months

• Lead our benefits strategy ahead of Open Enrollment.
• Lead recruiting strategy to hire top talent in the Bay Area, while prioritizing building our in-office culture.
• Provide coaching to leadership and employees to help improve performance.
• Improved infrastructure around performance management.
• Continue to strategize initiatives to improve our NPS & CSAT scores.

What We're Looking For

• 10+ years of People Operations experience with employee benefits and experience, total rewards and compensation for a high growth technology company (startup experience strongly preferred).
• Experience & enjoys working in a startup environment.
• Exceptional leadership qualities.
• Experience coaching leadership teams.
• Experience creating and implementing performance management and training programs.
• Hands-on experience with payroll software (e.g., Zenefits).
• Knowledge of HR programs and practices, including applicable state and federal employment laws and regulations.
• Experience with headcount planning, organizational design, leveling, and compensation design.
• Analytical and demonstrated experience working with people data.
• Experience with supporting remote / distributed global teams.

Pay Range in Palo Alto California is $180,000 - $190,000. Hybrid cadence with twice a week in the Palo Alto office.

The posted range represents the expected salary range for this job requisition and does not include any other potential components of the compensation package, benefits, and perks previously outlined. Ultimately, in determining pay, we'll consider your experience, leveling, location, and other job-related factors.

Fiddler is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.