Sales Manager

Candlewood Suites Columbia-Ft. Jackson | 921 Atlas Rd, Columbia, SC 29209

We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests.

Job Overview:
Assist with and meet revenue sales and marketing strategies for the hotel to ensure plans are implemented, results are monitored and sales goals are achieved. Regularly sell hotel rooms, meeting rooms, and food and beverage through direct client contacts

ROLE AND RESPONSIBILITIES

Financial Returns:
• Help increase the hotel revenue by conducting inside sales call, telemarketing.
• Achieve budgeted revenues and personal/team sales goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans.
• Assist in creating and implementing sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.
• Assist the General Manager and Director of Sales produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan

People:
• Involvement in the local community.
• Manage day-to-day sales activities.
• Responsible for developing new accounts, maintaining existing accounts, and implementing sales strategies outlined by the General Manager and/or Director of Sales.
• Communicate any group needs to team members and work with General Manager and Director of Sales to ensure the staff is properly trained and has the tools and equipment to carry out job duties.
• Work with other department managers to ensure proper staffing levels based on guest volume.
• Live and demonstrate the Maya Hotels core values.

Guest Experience:
• Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience.
• Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services. (If F&B is applicable at your hotel)
• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the Sales office and prospective clients.

Responsible Business:
• Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions.
• Develop awareness and reputation of the hotel and the brand in the local community.
• Business attire and personal appearance are kept clean and professional and are in accordance with Maya Hotels Grooming Policy. A smile is considered part of the uniform.
• Comply with Maya Hotels policies, procedures and Code of Ethics.
• Perform other duties as assigned.
• Promote a safe working environment.
• Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary.
• Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate se of cleaning chemicals and working to minimize tripping and falling hazards,
• Be a clear thinker, remaining calm and resolving problems using good judgement.
• Participate in helping the hotel recycle.

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. EMPLOYEES WILL BE REQUIRED TO PERFORM ANY OTHERS JOB RELATED DUTIES ASSIGNED BY THEIR SUPERVISOR. MAY ALSO SERVE AS MANAGER-ON-DUTY.

WORK ENVIRONMENT: HOTEL/ SALES OFFICE

JOB INVOLVES WORKING:
LIFT UP TO 25LBS
INDOORS AND OUTDOORS.

ADDITIONAL NOTES:

KEY RELATIONSHIPS
INTERNAL: DIRECTOR OF OPERATIONS, GENERAL MANAGER, ASSISTANT GENERAL MANAGER, FRONT OFFICE MANAGER, FRONT OFFICE SUPERVISOR (S), EXECUTIVE HOUSEKEEPER, ASSISTANT MANAGER, FLOOR SUPERVISORS, FLOOR ATTENDANTS, LINEN/LAUNDRY STAFF AND ENGINEERING TEAM MEMBERS.
EXTERNAL: HOTEL GUESTS/VISITORS, GROUPS AND LOCAL COMMUNITY.