Chief Operating Officer

Codman Square Health Center (CSHC) is a community-based, outpatient health care and multi-service center located in the heart of the Dorchester neighborhood in the City of Boston, Massachusetts.

CSHC was founded in 1979 by a group of community visionaries with a dream to build the best urban community in America. As part of this dream, the founders recognized that though health care begins by alleviating sickness, the journey to a true culture of health is achieved through the health of the whole person and community. As such, CSHC has embraced, since its inception, a proactive, comprehensive, and holistic approach to health care by delivering exceptional medical care alongside social, family, community, and educational services. This unique approach integrates clinical care, public health service, community programs, and proactive community planning and has fueled the transformation of the Dorchester neighborhood and its residents.

Today, nearly 45 years later, CSHC employs more than 400 multi-lingual and multi-cultural expert clinicians, medical support, and administrative staff, most of whom reside in the neighborhoods surrounding Codman Square. Serving patients from Dorchester and surrounding Boston neighborhoods, including Roxbury, Mattapan, Hyde Park, and the neighboring municipalities of Randolph and Brockton, CSHC provides comprehensive care for the whole family, including primary, eye, dental, urgent, and behavioral health care, as well as many medical specialties. With more than 115,000 client contacts each year, and a patient base exceeding 24,000, 87% of whom live below 200% of the Federal Poverty Level, and operating revenue nearing $55M, CSHC is the principal option for affordable, high-quality, primary, and preventive care in one of Boston's underserved and most vulnerable communities.

CSHC is a Federally Qualified Health Center and receives federal support through its designation as a Section 330 community health center. CSHC is a licensed health center under Boston Medical Center which serves as the organization's primary hospital affiliate. In 2016, CSHC was re-recognized as a Level 3 Patient-Centered Medical Home (PCMH) by the NCQA, the highest level of PCMH distinction possible demonstrating CSHC's commitment to innovative and patient-focused care. CSHC also earned PCMH PRIME certification, which indicates high-level PCMH practices that demonstrate the integration of behavioral health into their primary care services.

Position Summary:

The Chief Operating Officer (COO) at Codman Square Health Center is responsible for overseeing and managing the daily operations of the health center to ensure the efficient delivery of quality healthcare services. The COO will work closely with the CEO and other executive team members to develop and execute strategies that align with the center's mission, vision, and goals. This role demands a leader who is adept at operational management, performance improvement, strategic planning, and team development within a diverse community health setting.

Primary Responsibilities:

Team Leadership:

• Foster a positive and collaborative work environment by leading, mentoring, and developing staff and modeling a collaborative model of leadership.
• Prioritize health equity when developing and implementing operational strategies to ensure that all programs and initiatives are designed to address and reduce health disparities.
• Provide effective communication of Health Center vision, goals, and procedures to assigned personnel.
• Ensure effective communication and coordination across disciplines and departments.
• Collaborate with directors, managers, and supervisors to ensure alignment with operational goals across department and disciplines.
• Develop project management, data management and related skills of team members to foster a culture of performance improvement.
• Support the development of a culture of exemplary customer service for Health Center patients, staff, and partnerships.

Operational Management:

• Oversee the daily operations of the health center, ensuring the delivery of high-quality and efficient patient care with a focus on optimizing the patient experience.
• Oversee directors and managers responsible for clinical operations including practice management, call center, referral services, health information management services, compliance, risk management, provider credentialing, community outreach and building services.
• Collaborate with the CMO and CNO to ensure clinical integration across primary care and specialty services, including but not limited to integration of behavioral health, substance use, care management, nutrition, community health worker, and communicable disease services. And the development of and support for Clinical Group Visit services.
• In collaboration with the CMO and CNO, provide direction and oversight of the logistics for Clinical Operations, including scheduling, staffing and optimization of care to ensure clinical and business operations efficiencies are met. Evaluate policies, procedures, programs, and services, and identify opportunities to promote ongoing performance improvement.
• Recruit, hire, and train a diverse management staff. Collaborate with CHRO and other executive team members to ensure resources are provided to support the development of staff and quality delivery of patient care.
• Collaborate with the CHRO to manage performance reviews and professional development opportunities for team members.
• Collaborate with the CIO to ensure the operational hardware, software, and data reporting is implemented and maintained to meet the needs of operational performance.
• Oversee appropriate vendor contracts including pharmacy services, lab services, and radiology services and ensure contract compliance and monitor fiscal management.
• Represent the Health Center at meetings internally and externally.

Financial Oversight:

• Collaborate with the CFO to develop, implement and maintain operational budgets for the departments reporting to the COO. Ensure that operations are managed within established budgetary guidelines, financial sustainability strategy is established, and compliance with regulatory requirements is followed.
• Collaborate with the CFO, CMO, and CNO on the development and implementation of the clinical operations budgets.
• Monitor budget performance and develop strategies for improvement and/or correction of variations from the budget as necessary in departments that report to the COO.
• Provide leadership and direction in maximizing revenues and minimizing operating costs/expenses.

Compliance, Risk Management, and Quality Assurance:

• Work with the Chief Advancement Officer, the CMO, CNO, and the CFO to ensure adherence to all relevant regulations, accreditation standards, and best practices in healthcare operations, including FQHC HRSA standards, Joint Commission standards, and grant requirements.
• Supervise the Compliance Director who coordinates the day-to-day responsibilities relative to the compliance and risk management programs and associated activities, including incident reporting system.
• Responsible for overseeing the health center risk management program to assess and minimize risk and promote patient safety and quality care. Address all compliance concerns in a timely manner.
• Provide support for the CMO in the development and implementation of quality assurance and performance improvement programs including guidance fee for service vs. capitation service programs.
• Participates in Health Center-wide quality assurance activities. As a proponent of the organizational performance improvement, initiates and evaluates strategies that improve patient care and departmental services.

Community and Stakeholder Relations:

• In collaboration with the Chief Advancement Officer, build and maintain relationships with community partners, stakeholders, and external agencies.
• Represent the health center in community events and forums and advocate for the needs and interests of the health center within the community.

Emergency Preparedness and Crisis Management:

• Develop and implement contingency plans for emergencies and unforeseen events.
• Ensure that effective downtime procedures are in place.

Strategic Planning:

• Collaborate with the CEO and executive team to develop and execute long-term strategies and operational plans, including capital projects.
• Participate in meetings and committees in discussions of goals, visions and strategic plans for the Health Center and Clinical Services.
• Provides analysis and strategic consultation to the CEO on operational health center concerns.

Organizational Structure

• Manage concerns on behalf of the CEO when necessary and in their absence, relating to patient, staff, provider, and partnership issues.

REQUIRED SKILLS & COMPETENCIES:

Education:

• Masters degree in health care administration, public health, business administration or related field is preferred. Work equivalent experience will be considered.

Experience:

• Minimum of 5 years of experience in healthcare management, with at least 3 years in a senior leadership role.
• Passionate about advancing health equity and addressing health disparities.
• Knowledge and ability to work in a diverse community with experience in managing a diverse workforce and collaborating with diverse teams and stakeholders.
• Commitment to the mission of providing high-quality, accessible healthcare to the community.
• Exceptional leadership, communication, and interpersonal skills.
• Team player with proven people management skills and collaborative approach. Ability to incorporate organizations values internally across staff and externally in the community.
• Demonstrated success in implementing change management.
• Understanding of healthcare regulations, accreditation standards, and quality improvement practices.
• Demonstrated experience using reporting tools to leverage data to improve workflow, SOPs, and quality of care performance.
• Experience with vendor management, contract negotiations and relationship management.
• Experience in project management and implementation of software and data collection tools.
• Proven track record of operational management and strategic planning within a healthcare setting.
• Strong financial acumen and experience managing budgets and financial performance.

Preferred:

• Community health experiences
• Clinical experience
• Strong working knowledge of Excel
• Knowledge of EPIC electronic health record
• Grants Management

Physical Requirements:

• Must be able to sit or stand for prolonged periods of time.
• Must be able to lift 10-25 pound/load onto shelves.

CODMAN SQUARE HEALTH CENTER MISSION, VISION, AND VALUES

Mission: To serve as a resource for improving the physical, mental, and social well-being of the community.

Vision: Codman Square Health Center is our community's first choice for comprehensive, integrated services, and empowers clients and staff to live healthy lives and build thriving communities.

Values: Patients-Our patients are the center of our care team.

Community: The well-being of the patients is deeply connected to the health of the community.

Advocacy: We advocate for responsive policies and resources to address health disparities and promote health equity.

Staff: We are a diverse, empowered, compassionate, and prepared workforce.

Innovation: We promote a culture of innovation that has measurable and sustainable impact.

Partnership: We build and sustain diverse partnerships.

Codman Square Health Center is an Equal Opportunity Employer.