Hospitality Director / Sales Manager

Job Description:

A premium producer of fine wines located in Los Gatos, is searching for a Full time Hospitality/Sales Manager (HSM).

This Position will be responsible for day to day sales of the winery and operation of the winery’s tasting room. Reporting to the General Manager, the HSM is responsible for all facets of the customer experience at the winery to include person to person sales, wine club development and customer education.

Position Summary:

• Overseeing the day-to-day operations of our Los Gatos Tasting Room. This includes sales, customer service, point of sale operations and supervising the TR staff.
• Daily, weekly, and monthly inventory tracking and management in the tasting Room, warehouse and general up keeping of TR shelves and grounds.
• Generating daily TR Sales Tracker sheets, visitor counts and revenue/per capita.
• Reconciliation and posting of daily sales logistics into the winery software.
• Collaboration with marketing in development and execution of strategies to increase sales and Brand awareness.
• Consistent communication liaison between management and Tasting Room staff.
• Collaboration with Marketing in order to promote the Wine Club Membership through events and marketing campaigns.
• Execution of wine club releases.
• Execution of periodic telemarketing and e-blast campaigns to wine club members and organizations. Additional wine club responsibilities to be discussed.

Position Requirements:

• Minimum of two or more years of TR and wine club Management.
• Ability to provide excellent customer service skills.
• Ability to train and develop employees in a retail environment, monitor their performance and to provide feedback to them.
• Strong experience with register/ POS systems.
• Must be able to work various days/shifts of the week, including evenings, weekends and holiday.
• Able to lift and carry up to 50 pounds.
• Able to stand and walk for extended periods of time.

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