Head of Sales & Customer Success
Entyre Inc, Dedham, MA, United States
Would you like to become part of a modern care organization? Then come and join us.
About Us
At Entyre, we believe in the right of individuals receiving care at home to live dignified, self-determined lives. We empower family caregivers by providing professional support, fair remuneration, and innovative solutions developed with scientific partners. Together, we’re redefining care with a focus on excellence, innovation, and compassion.
Your Role: Head of Sales & Customer Success
As the Head of Sales & Customer Success, you will lead efforts to ensure outstanding client satisfaction, drive growth through strategic sales, and optimize internal processes to deliver exceptional service. This is a dynamic, hands-on leadership role requiring a balanced focus on building relationships, selling Entyre’s services, and implementing data-driven strategies to streamline operations.
Key Responsibilities
Customer Success
- Client Engagement: Build strong relationships with caregivers, clients, and stakeholders to ensure their satisfaction, trust, and long-term retention.
- Issue Resolution: Address and resolve client concerns proactively and professionally to maintain a high standard of care and satisfaction.
- Data-Driven Insights: Analyze customer feedback and satisfaction data to identify areas for improvement and enhance the overall client experience.
- Team Support: Collaborate with the customer success team to ensure consistent, empathetic, and high-quality support for all clients.
Sales Leadership
- Sales Strategy: Develop and execute a sales strategy to promote Entyre’s services, with a focus on acquiring new clients and expanding existing relationships.
- Lead Generation: Identify and pursue new business opportunities while maintaining a strong pipeline of prospective clients.
- Collaboration: Work closely with marketing and program teams to ensure alignment in messaging, outreach, and service delivery.
- Growth Goals: Meet or exceed sales targets while ensuring alignment with Entyre’s mission and values.
Process & Data Optimization
- Process Implementation: Design and implement efficient, scalable processes to improve customer service delivery and operational excellence.
- Digitization: Lead efforts to digitize workflows and ensure the quality and accuracy of data across systems.
- Systems Management: Identify, implement, and manage tools or platforms to enhance sales, customer success, and operational efficiency.
- Performance Metrics: Monitor key performance indicators (KPIs) for customer success and sales, using data to drive continuous improvement.
What You Will Bring
- Proven experience in a combined sales, customer success, and operational leadership role.
- Strong leadership and people management skills, with the ability to motivate and inspire a team to achieve high performance and deliver compassionate care.
- Exceptional problem-solving and decision-making abilities, with a focus on delivering efficient and effective solutions to client and caregiver concerns.
- Strong analytical and problem-solving skills, with the ability to implement efficient processes.
- Excellent communication and interpersonal skills, with the ability to effectively interact with a diverse range of clients, caregivers, healthcare professionals, and stakeholders.
- Proficient with customer relationship management (CRM) tools, HubSpot preferred.
- A results-driven mindset with a track record of meeting or exceeding sales goals.
- Experience with data systems, digitization, and operational improvements.
- Passion for transforming caregiving and improving lives.
Why Join Us?
- Be part of a mission-driven team transforming healthcare.
- Opportunity to shape the future of the company and make a meaningful impact.
- Competitive salary, equity options, and benefits package.