Centralized Domestic Violence Helpline Director (NB)

Centralized Domestic Violence Helpline Director (NB)

Posted on July 08, 2020

New Beginnings, an organization that empowers survivors and mobilizes community awareness and action to end domestic violence, is hiring a director to establish and manage a centralized domestic violence Helpline for King County, Washington. This project, the first of its kind, will be developed and cultivated in collaboration with other gender-based violence response agencies within King County, and will serve survivors of domestic violence, their friends, family members, social service providers and first responders throughout the region. This is an exciting opportunity to develop and lead an innovative, responsive, multi-lingual phone and chat service, centering racial and gender equity.

The Director will design the new Helpline from the ground up, and will recruit, hire, train and manage a new team of bilingual, bicultural advocates to staff it. The Director will also be part of the New Beginnings management team and will develop and maintain strong relationships with a large network of community partners.

We are seeking an entrepreneurial leader, with a passion for social justice, who is also a collaborative team player. Expertise in domestic violence and/or extensive experience with crisis hotline staffing or management is highly desirable. Successful candidates will have a demonstrated commitment to racial and gender equity.

HOURS: 40 hours per week, primarily Monday through Friday with flexible hours as needed, to ensure high quality management of 24-hour Helpline operations.

COMPENSATION: $70,000 + DOE. Full-time exempt position; medical, dental and vision benefits; life insurance; retirement contribution; paid time off, education leave and allowance.

Primary Responsibilities of the Director:

• Refining and expanding a strategic vision for the Helpline
• Managing overall Helpline operations to ensure consistent, high quality service
• Building and maintaining a culture of racial equity for the Helpline
• Ensuring that staff receives supportive supervision, training and mentoring
• Participating in and contributing to New Beginnings’ Management Team
• Providing leadership for the program with community partners, and with funders

IDEAL CANDIDATE

The ideal candidate will be an experienced team leader with a deep commitment to New Beginnings’ mission of ending domestic violence in our communities. A strong equity lens, as well as an understanding of the dynamics of gender-based violence and how it is rooted in systemic oppression, is required.

The new Director will be comfortable working in a collaborative team, but will also be entrepreneurial and excited by the challenge of building a new program from the ground up. As the leader and supervisor of the Helpline’s staff team, they will ideally bring significant background in gender-based violence, mental health, social work, crisis intervention and/or trauma informed care. Previous experience with managing a call center staff and technology is highly desirable.

Other important qualities include:

• Demonstrated success in program leadership, including experience managing a budget and supervising staff.
• Ability to motivate and inspire colleagues and build teams.
• Excellent interpersonal skills, with an ability to work effectively with diverse individuals, groups and communities.
• Excellent oral and written communications skills.
• Strong organizational skills, ability to meet deadlines and attention to detail.
• Ability to respond flexibly and engage in creative problem-solving.
• Strong conflict management and negotiation skills.
• Ability to represent New Beginnings in a professional manner to donors, community partners and the broader public
• Proficient with MS office applications, and with data collection and outcomes reporting. Experience with CRM databases a plus

To Apply:

Applications will be accepted until July 20, 2020.

• Email resume and cover letter to info@newbegin.org.
• Please address in your cover letter your interest in this position and how your experience is a fit with these criteria, with particular emphasis on your commitment to racial and gender equity.

Questions? Questions about this position are welcomed and may be addressed to Susan Segall, Executive Director of New Beginnings at 206-926-3035 or info@newbegin.org.

We welcome people from all cultures and backgrounds, and we strongly encourage applications from survivors of domestic violence, people of color, immigrants, refugees, people with disabilities, members of the LGBTQ community, and people from other underrepresented and historically marginalized groups.

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