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Chick-fil-A

General Manager

Chick-fil-A, Los Angeles, CA, United States

Job Summary:

The General Manager is responsible for implementing the business framework. A General Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. They identify gaps, create plans, examine results, and make adjustments to better their restaurant. They focus on building the leadership bench by coaching/developing Managers and Assistant General Managers. They provide leadership direction and ensure smooth operation and financial return for their location.

Our Benefits Include:

  • A fun work environment where you can positively influence others
  • Flexible scheduling (and closed on Sundays)
  • Learning first-hand from an experienced Operator and Restaurant Leaders
  • Intentional growth and development to help you reach your professional goals
  • Employer sponsored Medical insurance
  • Dental and Vision insurance options
  • Life insurance
  • Employee Assistance Program (EAP)
  • Scholarship opportunities
  • Free college (online) through Point University
  • Competitive pay
  • Meal credit

COMPETENCIES

  • Commitment to: The Winning Hearts Strategy, planning, accountability, written goal-setting, elevating talent, curiosity, and personal growth
  • High integrity
  • Results oriented
  • Servant leader
  • Perpetuates, builds, protects, and sustains great culture
  • Ability to overcome adversity
  • Ownership of Critical Success Factors (Leadership, Talent, Customer Experience, Sales & Brand Growth, Financial Stewardship)

RESPONSIBILITIES

Leadership

  • Rally team around business framework
  • Communicate with the Operator
  • Plan and lead meetings and coaching
  • Promote, ensure and protect a culture of food safety through the implementation and regular review of SAFE Daily Criticals
  • Lead and oversee the coordination of all aspects of restaurant operations
  • Ensure that the restaurant complies with all local, state, and federal regulations
  • Be “ridiculously in charge” of the restaurant
  • Be a Chief Reminding Officer

Talent

  • Build leadership bench
  • Coach and develop Managers and Assistant General Managers
  • Complete weekly leadership schedule

Customer Experience

  • Analyze monthly and quarterly Customer Experience Monitor reports
  • Create memorable dining experiences by exceeding guest expectations
  • Ensure the restaurant is a clean and safe environment
  • Trust but verify Managers and AGMs are completing all systems and checklists provided to them

Sales & Brand Growth

  • Approve monthly plans for sales and marketing initiatives
  • Optimize all sales channels
  • Execute monthly community outreach
  • Implement Chick-fil-A Inc.’s seasonal marketing plans

Financial Stewardship

  • Work alongside Human Resources to protect the business from any and all legal claims to our organization
  • Investigate and prevent false alarm bills, as well as handle security issues with swift response
  • Drive financial performance by providing feedback to leadership and ensuring operational action is taken to achieve financial targets
  • Manage the budgeting, forecasting, and financial analyses of the restaurant by reviewing the Incremental Profit Opportunity report and working with the leadership team to improve where needed; establishing project budgets to assist Assistant General Managers/Managers with proper strategy/decision making; overseeing inventory management and month end processes
  • Provide focus to and strategize with operational Assistant General Managers/Managers to monitor food cost
  • Evaluate Labor Cost performance regularly, which includes overseeing the labor and schedule for the week (reviewing it before it gets posted); tracking and monitoring labor productivity of each day-part daily; looking at Time Punch Variance Report (Actual vs. Scheduled Hours); reviewing Labor Report for opportunity to improve productivity (Checklists + Time Task Challenge); monitoring and minimizing overtime; holding all leaders accountable to productive “out of operations hours”
  • Ensure restaurant Facilities and Equipment Maintenance Program is being followed
  • Review payroll to assist with labor compliance, payroll accuracy, and to monitor overtime and penalty pay
  • Review P&L and use drill down reports to make adjustments before P&L is finalized for the month

REQUIREMENTS

  • Dependable and motivated with a strong work ethic
  • Solid track record of success in previous roles including demonstrated career growth
  • Discretion and confidentiality, non-disclosure agreement required
  • Bachelor’s Degree preferred
  • QSR experience preferred
  • 4+ Years of leadership experience required
  • Valid CA Driver’s License with a good driving record
  • Fluent in English required
  • Fluent in Spanish preferred
  • Non-disclosure agreement required

AVAILABILITY/HOUR ALLOCATION

  • Must have open availability
  • Able to work a variety of shifts including mornings, days, evenings, and Saturdays, and travel as needed for work-related functions and training

Pay: $100000 - $120000 / year

Job Type: fulltime

Schedule:

  • 8 hour shift
  • Weekend availability
  • Monday to Friday
  • Holidays
  • Day shift
  • Night shift

Education: Bachelor's degree

Work location: On-site

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